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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603027
Report Date: 06/23/2022
Date Signed: 06/23/2022 12:24:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/20/2022 and conducted by Evaluator Karyn Guerra
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20220620172011
FACILITY NAME:KINDERCARE LEARNING CENTER - SAN JUAN (INF)FACILITY NUMBER:
343603027
ADMINISTRATOR:ALLRED, DAWNAFACILITY TYPE:
830
ADDRESS:5448 SAN JUAN AVENUETELEPHONE:
(916) 961-5599
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:36CENSUS: 24DATE:
06/23/2022
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Danielle SanfilippoTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff did not notify parents of a hand foot and mouth disease outbreak.
INVESTIGATION FINDINGS:
1
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At 10:45 a.m. on Thursday, June 23rd, 2022, Licensing Program Analyst (LPA) Karyn Guerra met with Assistant Director, Danielle Sanfilippo, for the purpose of an unannounced complaint investigation. It was alleged that staff did not notify parents of a hand, foot, and mouth disease outbreak. Throughout the course of the investigation, LPA conducted interviews and received documentation. It was learned that there was an exposure of hand, foot, and mouth disease, which was reported to the facility the week of 5/22/2022. It was stated that a message was sent via an online app to notify parents, which will send to emails, depending on preference. LPA observed date stamped messages sent to parents on 5/22/2022, and 5/23/2022 notifying of hand, foot, and mouth exposure to the facility. It was stated that classroom staff will verbally notify parents as well. The allegation is unsubstantiated. Although the alleged violation may have happened or is valid, the preponderance of evidence standard has not been met, therefore it is unsubstantiated. An exit interview was conducted, and a notice of site visit provided. Notice of site visit shall remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Seychelle De LucaTELEPHONE: (916) 263-5719
LICENSING EVALUATOR NAME: Karyn GuerraTELEPHONE: (916) 216-7790
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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