343603027-12-23-2019-03-CC-KPES-BK6SRW-20191224130702

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 343603027
Report Date: 12/23/2019
Date Signed: 12/23/2019 09:40:08 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2019 and conducted by Evaluator Karyn Guerra

COMPLAINT CONTROL NUMBER: 03-CC-20191007093725

FACILITY NAME:	KINDERCARE LEARNING CENTER - SAN JUAN (INF)		FACILITY NUMBER:	343603027
ADMINISTRATOR:	ALLRED, DAWNA		FACILITY TYPE:	830
ADDRESS:	5448 SAN JUAN AVENUE		TELEPHONE:	(916) 961-5599
CITY:	CITRUS HEIGHTS	STATE: CA	ZIP CODE:	95610
CAPACITY:	36	CENSUS: 20	DATE:	12/23/2019
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Dawna Allred		TIME COMPLETED:	09:45 AM

ALLEGATION(S):

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Facility staff handled day care child in a rough manner.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Karyn Guerra and Blake Morillas met with Director, Dawna Allred, for the purposes of a complaint inspection regarding the above allegation. LPA toured the facility, conducted interviews and delivered findings. Census consisted of 20 infant children supervised by 5 staff, 37 preschool children supervised by 5 staff, and 19 school age children supervised by 2 staff. It was alleged that facility staff handled day care child in a rough manner. During the course of the investigation, LPA conducted interviews, observations, and gathered documents. Due to conflicting information, the above allegation is found to be unsubstantiated. The preponderance of evidence has not been met to prove or disprove that the allegation did or did not occur, therefore, the allegation is unsubstantiated.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Keven Peters	TELEPHONE: (916) 216-7796
LICENSING EVALUATOR NAME: Karyn Guerra	TELEPHONE: (916) 216-7790
LICENSING EVALUATOR SIGNATURE:	DATE: 12/23/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/23/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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