343603027-11-15-2021-03-CC-SDLA-C93MU6-20211124085436

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 343603027
Report Date: 11/15/2021
Date Signed: 11/15/2021 03:11:44 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/30/2021 and conducted by Evaluator Karyn Guerra

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20210830085436

FACILITY NAME:	KINDERCARE LEARNING CENTER - SAN JUAN (INF)		FACILITY NUMBER:	343603027
ADMINISTRATOR:	ALLRED, DAWNA		FACILITY TYPE:	830
ADDRESS:	5448 SAN JUAN AVENUE		TELEPHONE:	(916) 961-5599
CITY:	CITRUS HEIGHTS	STATE: CA	ZIP CODE:	95610
CAPACITY:	36	CENSUS: 19	DATE:	11/15/2021
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Dawna Allred		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Lack of supervision resulting in inappropriate interactions between day care children while in care.

Day care children are not allowed to nap while in care.

Staff falsify incident report information.

INVESTIGATION FINDINGS:

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At 1:00 p.m. on Monday, November 15th, 2021, Licensing Program Analyst (LPA) Karyn Guerra met with Director, Dawna Allred, for the purpose of a complaint inspection regarding the above allegations. During today's inspection, LPA conducted interviews, made observations, and delivered findings. It was alleged that there was a lack of supervision resulting in inappropriate interactions between day care children while in care. There was a concern of inappropriate behavior from a child that was not addressed by the facility. Staff interviewed state that some children may be shadowed or redirected as necessary for behavioral needs that require extra supervision. LPA was unable to determine if there was a lack of supervision. It was also alleged that day care children are not allowed to nap while in care. There was a concern of children being woken excessively for diaper changes. Staff stated that diapers will be changed during nap time when necessary. Parents did not have a concern regarding napping practices or diaper

Report continued on 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Seychelle De Luca	TELEPHONE: (916) 263-5719
LICENSING EVALUATOR NAME: Karyn Guerra	TELEPHONE: (916) 216-7790
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20210830085436

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (INF)	FACILITY NUMBER: 343603027
	VISIT DATE: 11/15/2021

NARRATIVE

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changes. It was also stated that some children in the classroom may cause noise that could wake others. Observations during nap time did not reveal any concerns. It was also alleged that staff falsify incident report information. The facility provides reports to parents and guardians for incidents and accidents that occur at the facility. There was concern that the facility did not reference that a child was pushed by another child in an incident report and instead fell. LPA reviewed report at the facility which referenced that child was pushed by another child. Staff interviewed denied falsifying any information. The allegations are unsubstantiated. Although the alleged violations may have occurred or are valid, the preponderance of evidence standard was not met to fully prove or disprove that the alleged violations did or did not occur, therefore they are unsubstantiated. An exit interview was conducted and a notice of site visit provided. Notice of site visit shall remain posted for a period of 30 days for parental review.

SUPERVISOR'S NAME: Seychelle De Luca	TELEPHONE: (916) 263-5719
LICENSING EVALUATOR NAME: Karyn Guerra	TELEPHONE: (916) 216-7790
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2021

LIC9099 (FAS) - (06/04)

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