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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603027
Report Date: 02/14/2022
Date Signed: 02/14/2022 03:08:37 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/24/2021 and conducted by Evaluator Karyn Guerra
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20211124132803
FACILITY NAME:KINDERCARE LEARNING CENTER - SAN JUAN (INF)FACILITY NUMBER:
343603027
ADMINISTRATOR:ALLRED, DAWNAFACILITY TYPE:
830
ADDRESS:5448 SAN JUAN AVENUETELEPHONE:
(916) 961-5599
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:36CENSUS: 25DATE:
02/14/2022
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Dawna AllredTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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Unqualified staff are supervising children in care

Facility is not operating according to required staff to child ratios
INVESTIGATION FINDINGS:
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AT 11:45 a.m. on Monday, February 14th, 2022 Licensing Program Analyst (LPA) Karyn Guerra met with Director, Dawna Allred, for the purpose of an unannounced complaint inspection. During today's visit, LPA conducted interviews, reviewed documents, and delivered findings. It was alleged that unqualified staff are supervising children in care and that the Facility is not operating according to required staff to child ratios. There was a concern that on November 23rd, 2021, the toddler classroom only had teacher aides and was over on children. Throughout the course of the investigation, LPA conducted interviews, reviewed documentation and made observations. It was stated that the child count was low due to the Thanksgiving holiday. It was learned that some teachers were out on vacation or leave. Substitute teachers were used from an outside agency who assisted in the classroom. The facility provided a name to face sheet and a ratio sheet documenting children in attendance for the date in question. Per

report continued on 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Seychelle De LucaTELEPHONE: (916) 263-5719
LICENSING EVALUATOR NAME: Karyn GuerraTELEPHONE: (916) 216-7790
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20211124132803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (INF)
FACILITY NUMBER: 343603027
VISIT DATE: 02/14/2022
NARRATIVE
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documentation, there were qualified individuals in the toddler classroom and the facilitywas within required staff to child ratios. Conflicting information was received duringinterviews. The allegations are unsubstantiated. Although the alleged violations may have happened or are valid, the preponderance of evidence standard was not met to fully prove or disprove that the alleged violations did or did not occur, therefore, they are unsubstantiated. An exit interview was conducted and a notice of site visit provided. Notice of site visit shall remain posted for a period of 30 days for parental review.
SUPERVISOR'S NAME: Seychelle De LucaTELEPHONE: (916) 263-5719
LICENSING EVALUATOR NAME: Karyn GuerraTELEPHONE: (916) 216-7790
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2