343610866-1-14-2020-03-CC-RSAA-BL42JS-20200122162649

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 343610866
Report Date: 01/14/2020
Date Signed: 01/14/2020 12:19:11 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2019 and conducted by Evaluator Tanya Washington

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20191209151518

FACILITY NAME:	FAMILY MATTERS CHILD CARE CENTER		FACILITY NUMBER:	343610866
ADMINISTRATOR:	NELSON, GINA		FACILITY TYPE:	830
ADDRESS:	5452 14TH AVE.		TELEPHONE:	(916) 457-4067
CITY:	SACRAMENTO	STATE: CA	ZIP CODE:	95820
CAPACITY:	16	CENSUS: 8	DATE:	01/14/2020
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Danielle Roberts		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff not meeting day care child's diapering needs
Staff are not washing hands after diapering

INVESTIGATION FINDINGS:

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Licensing Program Analysts Tanya Washington and Rosie Pitts met with Director Danielle Roberts to deliver complaint findings for the above allegations. During today's inspection LPAs observed care and supervision of 8 infants supervised by 2 staff.

Complainant alleged that their child's diaper wasn't changed often enough, causing a diaper rash, and staff failed to wash their hands before and after diaper changes.
During the course of the investigation LPAs conducted interviews with the Reporting Party, parents of currently enrolled children, and staff.

Report continued on LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Roxana Saravia	TELEPHONE: (916) 263-5744
LICENSING EVALUATOR NAME: Tanya Washington	TELEPHONE: 916-879-1209
LICENSING EVALUATOR SIGNATURE:	DATE: 01/14/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20191209151518

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: FAMILY MATTERS CHILD CARE CENTER	FACILITY NUMBER: 343610866
	VISIT DATE: 01/14/2020

NARRATIVE

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Staff indicated that the children are regularly changed and that they wash their hands before and after each child. Parents interviewed stated that they do not have any concerns with diapering needs and some parents indicated that they have witnessed staff wash their hands during diaper changes.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. In addition, the information obtained conflicts with the information provided by the complainant. Based on this information, the allegations are unsubstantiated.

LPAs reviewed section 101438.1(b), Infant Care and General Sanitation. This report was reviewed and discussed with the Director. A notice of site visit was provided.

SUPERVISOR'S NAME: Roxana Saravia	TELEPHONE: (916) 263-5744
LICENSING EVALUATOR NAME: Tanya Washington	TELEPHONE: 916-879-1209
LICENSING EVALUATOR SIGNATURE:	DATE: 01/14/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2020

LIC9099 (FAS) - (06/04)

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