343612177-1-17-2020-53-CC-JSMH-BLJ2PW-20200205163457

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 343612177
Report Date: 01/17/2020
Date Signed: 01/17/2020 12:56:57 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2019 and conducted by Evaluator Jeevun Birk

PUBLIC

COMPLAINT CONTROL NUMBER: 53-CC-20191108154727

FACILITY NAME:	SETA - GRIZZLY HOLLOW HEAD START		FACILITY NUMBER:	343612177
ADMINISTRATOR:	LOPEZ, MARLO		FACILITY TYPE:	850
ADDRESS:	805 ELK HILLS DRIVE		TELEPHONE:	(209) 744-7728
CITY:	GALT	STATE: CA	ZIP CODE:	95632
CAPACITY:	40	CENSUS: 6	DATE:	01/17/2020
		UNANNOUNCED	TIME BEGAN:	12:11 PM
MET WITH:	Marlo Lopez, Site Supervisor		TIME COMPLETED:	01:09 PM

ALLEGATION(S):

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Personal Rights - Daycare child's needs were not met.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jeevun Birk-Miller met with Marlo Lopez, Site Supervisor to deliver complaint findings for the above allegation. There were six children present. It was alleged that facility staff left a child to cry for a period of time in the play yard area. LPA Birk-Miller conducted interviews with parents and staff at the facility. On 11/13/2019 from 10:37 AM 10:56 AM LPA observed the children and teachers interactions during their outside time. Interviews with staff revealed that many of the children cry for many different reasons and have different backgrounds. If a child is crying staff immediately address the child, provide comfort, and talk to them using different techniques learned in training's. Information gathered during interviews with staff and parents did not support the allegation that staff leave children to cry for long periods of time. Parent interviews did not indicate any concerns with the facility. Based on a lack of evidence the above allegations were determined to be unsubstantiated.

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISOR'S NAME: Jeanne Smith	TELEPHONE: (916) 208-4405
LICENSING EVALUATOR NAME: Jeevun Birk	TELEPHONE: (916) 917-6078
LICENSING EVALUATOR SIGNATURE:	DATE: 01/17/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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