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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343613142
Report Date: 01/26/2024
Date Signed: 01/26/2024 11:01:32 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2023 and conducted by Evaluator Mandie Goodwin
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20231208155345
FACILITY NAME:KIDSPARKFACILITY NUMBER:
343613142
ADMINISTRATOR:LAURA STUARTFACILITY TYPE:
850
ADDRESS:4401 GATEWAY PARK BLVD STE 100TELEPHONE:
(916) 575-9004
CITY:SACRAMENTOSTATE: CAZIP CODE:
95834
CAPACITY:30CENSUS: 13DATE:
01/26/2024
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Laura StuartTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Staff do not allow parents to enter and inspect facility
INVESTIGATION FINDINGS:
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On January 26th, 2024 Licensing Program Analyst (LPA) Mandie Goodwin met with Director Laura Stuart to close a complaint investigation and deliver findings regarding the above allegation.

Throughout the course of the investigation LPA conducted interviews, collected documentation, and made observations. Interviews with staff stated that parents are not allowed in past the lobby, but that they have started to allow guardians in since being informed. The director stated that past the lobby it's only teachers who are fingerprint cleared, unless the staff need help with a child in which case they allow the representative back. Additional interviews with parents and guardians supported statements that parents were not allowed passed the lobby, with one guardian stating "I did want to go in at one point... but they said I wasn't allowed to..." LPA observed the drop off routine which involved the guardian checking the child in on a tablet in the front lobby, a staff member providing sanitizer to the child, and then the staff member opening the half door to allow the child into the facility. Cont. on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20231208155345
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KIDSPARK
FACILITY NUMBER: 343613142
VISIT DATE: 01/26/2024
NARRATIVE
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 LPA did not observe any guardians go past the half door separating the lobby from the rest of the daycare area of the facility. LPA collected documentation of the layout of the facility. The facility is fairly open with low half walls that allow visibility from the lobby into the main daycare area, however there are still areas that can be blocked from view, such as the space behind the playhouse and the theater which is behind walls and a curtain, which can be closed.

Health and Safety code 1596.857(a) states that guardians have the right to enter and inspect the facility without advance notice, and parents sign the Notification of Parent's Rights prior to admission. Based on interviews, observations, and documentation reviews the preponderance of evidence standard has been met; therefore, the above allegation is substantiated. A type B deficiency is cited on 9099-D. Exit interview with Director Laura Stuart was conducted and appeal rights were provided. Notice of Site Visit was given which must remain posted for 30 days.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20231208155345
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KIDSPARK
FACILITY NUMBER: 343613142
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/26/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
02/09/2024
Section Cited
HSC
1596.857(a)
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1596.857(a) ...the responsible parent or guardian of a child receiving services... has the right to enter and inspect the facility without advance notice during the normal operating hours of the facility or at any time that the child is receiving services in the facility. This requirement was not met as evidenced by...
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 Director will create a statement of understanding of Parent's Rights and have staff members sign the statment, and send to LPA Goodwin.
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based on interviews and observations the licensee did not comply with the section cited above by not allowing parents or authorized representatives to enter beyond the lobby to inspect the facility during normal operating hours. This poses a potential health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3