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13 | On Tuesday, June 20, 2023, at approximately 9:50 AM Licensing Program Analyst (LPA) Josiah Gathing met with Director Danelle Ingalls, for the purpose of a complaint investigation and to deliver findings. It was alleged that staff yells at infants, staff handles infants in a rough manner, and staff are working with infants without training. Throughout the course of the investigation, LPA conducted interviews, reviewed documents, and made observations. LPA did not observe any yelling or rough handling of infants at any point during the investigation. Staff, Child, and Parent interviews revealed that discpline policies involve verbal warnings, timeouts, and pickup by parents if infants are not able to be calmed. LPA reviewed documentation which revealed that all infant teachers are qualified.
Although the alleged violations may have happened or are valid, the preponderance of evidence standard has not been met to fully prove or disprove that they did or did not occur, therefore, they are unsubstantiated. An exit interview was conducted and a notice of site visit provided. Notice of site visit shall remain posted for 30 days. |