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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343617232
Report Date: 02/25/2022
Date Signed: 02/25/2022 12:48:58 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/21/2021 and conducted by Evaluator Tanya Washington
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20211221111149
FACILITY NAME:TOWN AND COUNTRY PRESCHOOLFACILITY NUMBER:
343617232
ADMINISTRATOR:JESSICA TURNERFACILITY TYPE:
830
ADDRESS:2550 BELPORT LANETELEPHONE:
(916) 487-2036
CITY:SACRAMENTOSTATE: CAZIP CODE:
95821
CAPACITY:22CENSUS: 6DATE:
02/25/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Indira BhattiTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Infant sustained injury while in care
Facility staff failed to report incident to authorized representative
INVESTIGATION FINDINGS:
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On Friday February 25, 2022, LPA Washington met with owner, Indira Bhatti to deliver complaint findings for the allegations above. During today’s inspection LPA Washington observed six infants in care of two staff.
Reporting Party alleged that upon pick up of Child #1 they observed Child #1 had a busted, swollen lip with a cut. RP stated the injury did not require medical attention and no photo of the injury was available. During the interviews, LPA learned there is staff who work the AM shift and staff who work the PM shift. RP arrived to pick up Child #1 during the PM shift, PM staff could not provide an explanation of how the injury occurred and only told RP that their child was crying a lot. RP went over to talk to the Facility Representative and was told that she was not sure what happened and would further look into it. Facility Representative stated that Staff #1 who worked the AM shift did not inform her or submitted any written incidents prior to leaving the facility for the day.
Continued on LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5744
LICENSING EVALUATOR NAME: Tanya WashingtonTELEPHONE: 916-879-1209
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20211221111149
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: TOWN AND COUNTRY PRESCHOOL
FACILITY NUMBER: 343617232
VISIT DATE: 02/25/2022
NARRATIVE
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Facility Representative stated that when she spoke to Staff #1 the following day, Staff #1 told her that Child #1 was playing with a toy and accidentally hit their lip causing the appeared injury. During the initial interview with Staff #1, they did not admit to any children sustaining a lip injury. LPA spoke to Staff #1 again using the translating services, during the second time Staff #1 stated that a child did sustain a lip injury while in their care, however Staff #1 stated they were in a rush to leave the facility for the day and forgot to mention the injury to PM staff or report to the Facility Representative of the injury. Staff #1 stated they did not right away fill out an incident report, however, did the next day and provided a copy to the Facility Representative which RP never received. The center policy requires staff to write up an incident report when an injury occurs.

Facility Representative stated that some staff have a hard time communicating with parents due to language barrier and AM staff should have communicated the incident to PM staff so the parent can be informed upon pick up.
While conducting interviews with parents of currently enrolled children, some parents indicated that they don’t always receive incident reports and are concerned with staff lacking training. Some interviews also revealed that the infants often have other children’s shoes or jackets on even though they are labeled with the children’s names. One interview revealed that infants are allowed to watch video’s on staffs personal phones and parents have observed that upon pick up.

Based on interviews and record review, the preponderance of evidence standard has been met, therefore both allegations are found to be SUBSTANTIATED. See the following LIC9099D for deficiencies cited. Upon receipt, facility representative shall post and provide copies of this licensing report to parents/ guardians of children who are currently enrolled as well as parents/guardians of children newly enroll at the facility during the next 12 months. Parents/guardians must acknowledge receipt of this report and citation by signing a LIC9224, “ACKNOWLEDGEMENT OF RECEIPT OF LICENSING REPORTS”. A copy of this form should be placed in each child file upon receipt from parent.

LPA reviewed the report with owner, Indira Bhatti and provided copies. Appeal Rights were also issued and discussed. A Notice of Site Visit was issued, and Mrs. Bhatti acknowledges it must remain posted for 30 days.
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5744
LICENSING EVALUATOR NAME: Tanya WashingtonTELEPHONE: 916-879-1209
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20211221111149
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: TOWN AND COUNTRY PRESCHOOL
FACILITY NUMBER: 343617232
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/25/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
02/28/2022
Section Cited
CCR
101223(a)2
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To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced: Child #1 sustained a lip injury while in care.
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Facility owner and Facility Representative will come up with a plan of correction and conduct training with staff to ensure quality care is provided.
POC is due 02/28/22
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During the investigation LPA has also learned that other children's shoes or jackets are often placed on children although they are labeled and staff allow children to watch videos on their personal phones.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5744
LICENSING EVALUATOR NAME: Tanya WashingtonTELEPHONE: 916-879-1209
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 03-CC-20211221111149
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: TOWN AND COUNTRY PRESCHOOL
FACILITY NUMBER: 343617232
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/25/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
03/25/2022
Section Cited
CCR
101226.3(b)
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Any unusual behavior, any injury or signs of illness requiring assessment and/or administration of first aid by staff shall be reported to the child's authorized representative and
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Facility owner and Facility Representative will conduct training with staff. Proof of training agenda will be submitted to CCL by POC date of 03/24/2022 with all staff signatures.
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recorded in the child's record. This requirement is not met as evidenced: An authorized representative was not informed when their child sustained a lip injury at the facility. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5744
LICENSING EVALUATOR NAME: Tanya WashingtonTELEPHONE: 916-879-1209
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4