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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343617996
Report Date: 07/25/2022
Date Signed: 07/25/2022 10:04:01 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2022 and conducted by Evaluator Katrina Owens
COMPLAINT CONTROL NUMBER: 03-CC-20220706103633
FACILITY NAME:SAULTER, THERESAFACILITY NUMBER:
343617996
ADMINISTRATOR:SAULTER, THERESAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 729-7102
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95621
CAPACITY:14CENSUS: 7DATE:
07/25/2022
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Theresa Saulter - LicenseeTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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PERSONAL RIGHTS; Staff restrains day care child in high chair.
PERSONAL RIGHTS; Staff handles day care children in an rough manner.
PERSONAL RIGHTS: Staff speaks to day care children in an inappropriate manner.
PERSONAL RIGHTS: Staff speaks inappropriately in the presence of day care children.
PERSONAL RIGHTS: Staff did not properly supervise day care child.
INVESTIGATION FINDINGS:
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An unannounced inspection was conducted today by Licensing Program Analyst Owens and Blesi. LPA's met with licensee, Theresa Saulter and present at time of inspection were 7 day care children. and two assistants. The purpose of the inspection is to close a complaint investigation that was originally opened on July 11, 2022.

Interviews revealed the following children's personal rights were violated. Staff restrain a day care child in a high chair when the child was not eating when having to do other duties at the facility. Staff handled day care children in a rough manner when putting child on a couch and on their nap cots by picking them up and placing down in a rough manner. Staff has used a loud voice when speaking to children and in the presence of children with other staff due to not wearing hearing aides and children feeling scared and uncomfortable. Staff has placed a child in a bedroom in a pack and play with no other children present due to not napping or being loud.

The preponderance of evidence standard has been met during this investigation, therefore the above allegations are found to be SUBSTANTIATED. Violations of the California Code of Regulations, Title 22, Division 12 & Chapter 3 are being cited on the attached LIC9099D.

This is a Type A deficiency, hence AB633 Notification Applies: Upon receipt of this report, the report must be posted along with the notice of site visit for 30 days for parents to view. Licensee must inform the parents/guardians of children in care at the facility and to the parents/guardians of children newly enrolled at the facility during the next 12 months via form LIC 9224 Acknowledgement of Receipt of Licensing Reports.

Notice of site visit posted.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Keven PetersTELEPHONE: (916) 263-5728
LICENSING EVALUATOR NAME: Katrina OwensTELEPHONE: 916-263-6280
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2022 and conducted by Evaluator Katrina Owens
COMPLAINT CONTROL NUMBER: 03-CC-20220706103633

FACILITY NAME:SAULTER, THERESAFACILITY NUMBER:
343617996
ADMINISTRATOR:SAULTER, THERESAFACILITY TYPE:
810
ADDRESS:6944 BIG ARROW COURTTELEPHONE:
(916) 729-7102
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95621
CAPACITY:14CENSUS: DATE:
07/25/2022
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Theresa Saulter - LicenseeTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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9
PHYSICAL PLANT: The facility smells malodorous.
INVESTIGATION FINDINGS:
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An unannounced inspection was conducted today by Licensing Program Analyst Owens and Blesi. LPA's met with licensee, Theresa Saulter, and present at time of inspection were XXXX day care children. The purpose of the inspection is to close a complaint investigation that was originally opened on July 11, 2022.

Based upon the interviews conducted, there was not a preponderance of evidence to support the above allegation or incident occurred therefore, this complainant is unsubstantiated.

An exit interview was conducted. Appeal rights were given and explained to the licensee at time of inspection.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Keven PetersTELEPHONE: (916) 263-5728
LICENSING EVALUATOR NAME: Katrina OwensTELEPHONE: 916-263-6280
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20220706103633
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: SAULTER, THERESA
FACILITY NUMBER: 343617996
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/25/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
07/27/2022
Section Cited
CCR
102423(1)(4)
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PERSONAL RIGHTS:
Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
To be treated with dignity in his/her personal relationship with staff and other persons.
To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.
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Licensee stated she and her assistant will have her husband wear his hearing aids at all times during business hours. She stated she will only have children in high chairs when eating and remove child from high chair right away after eating. Children no longer naps or placed in bedrooms.
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This requirement was not met by: Staff restrain a day care child in a high chair when the child was not eating when having to do other duties at the facility. Staff handled day care children in a rough manner when putting child on a couch and on their nap cots by picking them up and placing down in a rough manner. Staff has used a loud voice when speaking to children and in the presence of children with other staff due to not wearing hearing aides and children feeling scared and uncomfortable. Staff has placed a child in a bedroom in a pack and play with no other children present due to not napping or being loud.
This is an immediate risk to children.
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Licensee will be aware of any staff or herself of how they pick up and handle children.
She will submit a written statement to CCL regarding her plan of correction by 7/27/2022 .
Licensee is aware that a civil penalty may be assessed if POC is not submitted by due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Keven PetersTELEPHONE: (916) 263-5728
LICENSING EVALUATOR NAME: Katrina OwensTELEPHONE: 916-263-6280
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3