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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343618783
Report Date: 02/13/2020
Date Signed: 02/13/2020 12:10:43 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2019 and conducted by Evaluator Christopher Bello
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20190916105541
FACILITY NAME:ORTEGA, SERENAFACILITY NUMBER:
343618783
ADMINISTRATOR:ORTEGA, SERENAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 640-9048
CITY:SACRAMENTOSTATE: CAZIP CODE:
95828
CAPACITY:14CENSUS: 7DATE:
02/13/2020
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Vera Santos & Serena Ortega (Via Telephone)TIME COMPLETED:
12:30 PM
ALLEGATION(S):
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9
Daycare child was inappropriately touched in the daycare facility.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Christopher Bello and Mai Lor arrived at the facility to close a complaint investigation. Upon arrival, LPAs met with assistant Vera Santos who has criminal record clearance. LPAs observed seven children at time of inspection. LPAs spoke with licensee via telephone and discussed the complaint investigation findings. Licensee authorized assistant, Vera Santos, to sign the report. It was alleged that a daycare child had been inappropriately touched within the daycare facility. Licensee self-reported the incident. During the investigation LPA made observations and gathered documents pertaining to the investigation. Further investigation was conducted by Investigator Laura Carter-Cook. Parent and child interviews conducted did not corroborate the allegation. Investigator gathered medical evidence that was inconclusive. Based on Investigator’s investigation, the preponderance of evidence standard has not been me and although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated
There were no Title 22 deficiencies during today’s investigation. An exit interview was conducted and a Notice of Site Visit posted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5715
LICENSING EVALUATOR NAME: Christopher BelloTELEPHONE: (916) 862-0844
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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