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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343618877
Report Date: 04/23/2021
Date Signed: 04/23/2021 11:16:01 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2021 and conducted by Evaluator Joleen Kenney
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20210212121930
FACILITY NAME:RUNNELS, MARYFACILITY NUMBER:
343618877
ADMINISTRATOR:RUNNELS, MARYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 240-4402
CITY:SACRAMENTOSTATE: CAZIP CODE:
95833
CAPACITY:14CENSUS: 6DATE:
04/23/2021
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Mary Runnels, LicenseeTIME COMPLETED:
11:05 AM
ALLEGATION(S):
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Licensee yells at children in care.
Licensee smokes at the facility while children are in care.
INVESTIGATION FINDINGS:
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Due to the COVID-19 pandemic, Licensing Program Analyst (LPA) Joleen Kenney is conducting the tele-inspection via FaceTime video with the Licensee.

On 4/23/2021 at 10:45 AM, Licensing Program Analyst, Joleen Kenney conducted a complaint tele-inspection and spoke with the Licensee, Mary Runnels. LPA Kenney informed the Licensee that a complaint allegation was filed against the facility that the Licensee yells at children in care. The Licensee denied the allegation and stated that she might speak loudly but not yelling. The Licensee stated that when her windows are open in her home you can hear everything outside and it may be perceived as yelling although she is just speaking in a loud voice to the children or to her dog that is deaf. LPA Kenney conducted parent interviews and there was no information obtained that the Licensee was witnessed yelling at the children in care. Based on the information obtained, this allegation was determined to be unsubstantiated.

(report continued on next page, LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5715
LICENSING EVALUATOR NAME: Joleen KenneyTELEPHONE: (916) 799-9668
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20210212121930
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: RUNNELS, MARY
FACILITY NUMBER: 343618877
VISIT DATE: 04/23/2021
NARRATIVE
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LPA Kenney informed the Licensee that it was also alleged that the Licensee smokes at the facility while children are in care. The Licensee denied smoking at the facility while children were in care. LPA Kenney also conducted parent interviews and there was no information obtained that indicated that anyone has witnessed the Licensee smoking while children are in care. There was no information about smelling cigarette smoke or any evidence of an ashtray or cigarette butts accessible to the children in care. Based on the information obtained, this allegation was determined to be unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5715
LICENSING EVALUATOR NAME: Joleen KenneyTELEPHONE: (916) 799-9668
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2