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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343618933
Report Date: 12/17/2019
Date Signed: 12/17/2019 04:26:32 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2019 and conducted by Evaluator Joleen Kenney
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20191112161230
FACILITY NAME:DUPRE, MILANIFACILITY NUMBER:
343618933
ADMINISTRATOR:DUPRE, MILANIFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 419-9552
CITY:SACRAMENTOSTATE: CAZIP CODE:
95835
CAPACITY:14CENSUS: 7DATE:
12/17/2019
UNANNOUNCEDTIME BEGAN:
03:34 PM
MET WITH:Milani Dupre, Licensee TIME COMPLETED:
04:50 PM
ALLEGATION(S):
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Licensee did not provide comfortable accomadations to children.
Children were humiliated by inappropriate comments and forced to wear shower caps.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Joleen Kenney and Tanya Washington conducted an unannounced complaint inspection and met with the Licensee, Milani Dupre. It was alleged that the Licensee did not provide comfortable accomodations to children when day-care children were sleeping directly on a blue tarp on the floor. The Licensee denied the allegation and indicated that a pest control company put the plastic down on the floor after treating the interior of the home for spiders and bugs. The Licensee stated that day-care children provide their own sleeping bag and pillow for napping at the day-care. The Licensee indicated that three children (C1, C2, C3) used to bring their own bedding but the Licensee requested that the children do not bring their own sleeping items from home and the Licensee began to provide a blanket and sheet to the children to share. The Licensee stated she would wash the blanket and sheet after each use. The Licensee stated that she does not provide pillows. Parent and children interviews were conducted and it was stated that the children were made to sleep directly on a blue tarp with no blanket between them and the tarp.

(continued on next page LIC9099C)
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5715
LICENSING EVALUATOR NAME: Joleen KenneyTELEPHONE: (916) 799-9668
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20191112161230
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: DUPRE, MILANI
FACILITY NUMBER: 343618933
VISIT DATE: 12/17/2019
NARRATIVE
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It was also revealed that a sheet was provided sometimes for the children to share and sometimes no sheet was provided at all. In the beginning of the investigation Licensee informed LPAs Washington and Kenney that her pest management company was Aptive Environmental. LPA Kenney learned during the course of the investigation that the Licensee did not have a pest control contract with Aptive Environmental until 12/10/2019, which was after the complaint was received. The pest control company stated all of their products are people and pet friendly and it is not required to put plastic down on the floor after treatments. Based on the information obtained, this allegation is found to be substantiated.

It was also alleged that children were humiliated by inappropriate comments and forced to wear shower caps. The Licensee stated that she had concerns for the children (C1, C2, C3) regarding their hygiene. The Licensee stated that she did ask the day-care child about the appearance of their underwear out of concern for their hygiene. The Licensee also stated that she spoke to the children and the parent about certain type of products that should be used on the children's type of hair. The Licensee denied requiring the children to wear shower caps and stated that the children requested to wear shower caps because they saw the Licensee's adult daughter wearing a shower cap in the home. Parent and children interviews were conducted and it was revealed that the Licensee required (C1, C2, C3) to wear shower caps while at the day-care home after there was lice exposure. It was also revealed that the Licensee requested that a child (C3) go to the restroom and was asked to inspect the appearance of their underwear and report back to the Licensee what color their underwear was. During the course of the investigation LPA learned that child (C3) was shook by the shoulders by the Licensee when the child soiled their pants. Based on the information obtained during the investigation, this allegation is found to be substantiated.

Based on LPAs interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the allegations are found to be substantiated. California Code of Regulations, Title 22, Division 12 & Chapter 1, are being cited on the attached LIC 9099D.

Upon receipt, licensee shall post and provide copies of this licensing report to parents/ guardians of children who are currently enrolled as well as parents/ guardians of children newly enrolled at the facility during the next 12 months. Parents/guardians must acknowledge receipt of this report and citation by signing a LIC 9224, “ACKNOWLEDGEMENT OF RECEIPT OF LICENSING REPORTS”. A copy of this form should be placed in each child file upon receipt from parent.
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5715
LICENSING EVALUATOR NAME: Joleen KenneyTELEPHONE: (916) 799-9668
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2019
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 03-CC-20191112161230
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: DUPRE, MILANI
FACILITY NUMBER: 343618933
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/17/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/18/2019
Section Cited
CCR
102423(a)(2)
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Personal Rights. (a) Each child receiving services from a family child care home shall...
(2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement is not being met as evidenced by:
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Although the Licensee denies that children were required to sleep directly on a tarp, the Licensee stated that children will be provided comfortable accommodations and equipment including but not limited to a blanket, pillow, and a comfortable surface.
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The Licensee required three day-care children(C1, C2, C3) to sleep directly on a blue plastic tarp. This is an immediate health and safety risk to children in care.
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Type A
12/18/2019
Section Cited
CCR
102423(a)(4)
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Personal Rights. (a) Each child receiving services from a family child care home shall...
(4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting...
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The Licensee stated that comments directed at the children (C1, C2, C3) were for concern for their hygiene. The Licensee stated that any concerns for the children will be discussed with the parent and not directed to the children. The Licensee stated that she will not require children to wear shower caps in the
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This requirement is not met as evidence by: The Licensee requested a child (C3) to inspect the appearance of their own underwear. The Licensee commented on a child's (C1) hair. Children were required to wear a shower cap in the home. Licensee shook child (C3) by the shoulders for soiling their pants. This is an immediate health and safety risk to children in care.
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day-care home without the parent and children's consent. Licensee will not inappropriately grab a child for any reason and will review the section of children's personal rights regulation.

A civil penalty in the amount of $250.00 is being assessed for repeating the same violation within 12 months.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5715
LICENSING EVALUATOR NAME: Joleen KenneyTELEPHONE: (916) 799-9668
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2019
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2019 and conducted by Evaluator Joleen Kenney
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20191112161230

FACILITY NAME:DUPRE, MILANIFACILITY NUMBER:
343618933
ADMINISTRATOR:DUPRE, MILANIFACILITY TYPE:
810
ADDRESS:1861 CHARM WAYTELEPHONE:
(916) 419-9552
CITY:SACRAMENTOSTATE: CAZIP CODE:
95835
CAPACITY:14CENSUS: DATE:
12/17/2019
UNANNOUNCEDTIME BEGAN:
03:34 PM
MET WITH:Milani Dupre, Licensee TIME COMPLETED:
04:50 PM
ALLEGATION(S):
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Licensee failed to adequately feed day care children.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Joleen Kenney and Tanya Washington conducted an unannounced complaint inspection and met with the Licensee, Milani Dupre. It was alleged that the Licensee failed to adequately feed day care children. The Licensee denied the allegation and stated that she requires parents to provide the food to their children. The Licensee stated that she provides snack and will also provide food if a parent did not remember to send food for their child. Parent and children interviews were conducted and it was indicated that the Licensee previously provided meals but then changed and required parents to provide their own food. It was stated that there were occasions that a parent didn't bring food and the Licensee provided food to the children. Although it was revealed that children were sometimes hungry, there was conflicting information regarding if there were times where food was not given at all. Based on the information obtained, the allegation was determined to be unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5715
LICENSING EVALUATOR NAME: Joleen KenneyTELEPHONE: (916) 799-9668
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4