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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343619263
Report Date: 07/17/2024
Date Signed: 07/17/2024 01:36:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2024 and conducted by Evaluator Corina Beckby
COMPLAINT CONTROL NUMBER: 53-CC-20240503074813
FACILITY NAME:RENDALL, LAURAFACILITY NUMBER:
343619263
ADMINISTRATOR:RENDALL, LAURAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 752-1820
CITY:ELK GROVESTATE: CAZIP CODE:
95757
CAPACITY:14CENSUS: 12DATE:
07/17/2024
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Laura RendallTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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1. Provider is operating out of ratio
2. Provider does not keep facility yard free of debris.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Corina Beckby met with Licensee, Laura Randall, to deliver findings for the above complaint allegation. Licensee and assistant were supervising 12 children. During the investigation, LPA toured the inside and outside of the facility, observed interactions with children in care, conducted interviews with staff, parents, and children and obtained pertinent documents.

It was alleged the Licensee was operating out of ratio. Licensee is licensed for a large family child care home. LPA Beckby examined and reviewed the schedule of the children enrolled, and although it is tight, Licensee is not over capacity. Interviews did not indicate a capacity issue. Parents are happy and pleased with the level of care and learning the children experience. Most special events are held after hours and parents

Continued on LIC 9099-C...

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Corina Beckby
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 53-CC-20240503074813
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: RENDALL, LAURA
FACILITY NUMBER: 343619263
VISIT DATE: 07/17/2024
NARRATIVE
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attend and stay with children. Events that are held during day care hours, are held during transition time to allow as many children as possible (including siblings) the opportunity to participate while parents pick up or drop off. Interviews did not indicate children leave the premises, except to go to school or field trips. Licensee was reminded to inform parents of the importance of being on time picking up and dropping off children.

Based on lack of clear corroborating evidence, the above allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the finding is UNSUBSTANTIATED.

It was alleged that Licensee does not keep facility yard free of debris.
Parent interviews did not indicate a concern with animal excrement on the playground. Those interviewed stated the yard is clean and see staff wiping and cleaning tables. Staff state the animals are let out of their pens/cages after hours and during nap time. Staff stated they clean and wash the yard and play area before children arrive in the mornings and at nap time before they go outside. LPA made several visits and did not observe animal excrement while children were outside.

Based on lack of clear corroborating evidence, the above allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the finding is UNSUBSTANTIATED.

An exit interview was conducted in which the report was reviewed and discussed with the Licensee, Laura Randall. LPA provided a copy of the report and Appeal Rights to Licensee. A Notice of Site Visit was posted by LPA and Licensee understands it must remain posted for 30 days. A Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Corina Beckby
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2