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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343619389
Report Date: 06/03/2020
Date Signed: 06/03/2020 01:29:24 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2020 and conducted by Evaluator Mai Lor
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20200514160831
FACILITY NAME:BOWEN, SHELIAFACILITY NUMBER:
343619389
ADMINISTRATOR:BOWEN, SHELIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(209) 610-4890
CITY:SACRAMENTOSTATE: CAZIP CODE:
95822
CAPACITY:14CENSUS: 1DATE:
06/03/2020
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Shelia BowenTIME COMPLETED:
01:30 PM
ALLEGATION(S):
1
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9
Licensee yells at children
INVESTIGATION FINDINGS:
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2
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13
Due to COVID-19 pandemic, Licensing Program Analyst (LPA) Mai Lor conducted a tele-inspection complaint investigation follow-up via FaceTime with Licensee Shelia Bowen on 06/03/2020 regarding the above allegation. Census included one child. During the investigation, LPA Lor conducted a health and safety inspection, interviewed previous and current parents, and licensee, obtained and reviewed photographs and children’s roster.

The complaint alleged the licensee yells at day care children. Licensee denied the allegation. Statements in interviews were inconsistent to corroborate the allegation. Licensee was advised to be cautious with the tone used during day care hours as it may be misinterpreted. Based on the above, LPA was unable to determine whether the licensee yells at day care children.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur at the facility, therefore the allegation is UNSUBSTANTIATED.
No deficiency cited. Exit interview conducted. In lieu of licensee's signature, LPA Lor is e-mailing the report with a read receipt request. A notice of site visit was also emailed to the licensee.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5715
LICENSING EVALUATOR NAME: Mai LorTELEPHONE: (916) 491-0182
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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