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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343621081
Report Date: 04/06/2023
Date Signed: 04/06/2023 02:51:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2023 and conducted by Evaluator Karyn Guerra
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20230113115448
FACILITY NAME:LIL' SCHOOL, THEFACILITY NUMBER:
343621081
ADMINISTRATOR:ROWE-JOHNSON, GLORIAFACILITY TYPE:
840
ADDRESS:8089 MADISON AVE, #11TELEPHONE:
(520) 456-8234
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:40CENSUS: 17DATE:
04/06/2023
UNANNOUNCEDTIME BEGAN:
12:25 PM
MET WITH:Gloria Rowe-JohnsonTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff yell at day care children.

Staff handle day care children in a rough manner.
INVESTIGATION FINDINGS:
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At 12:25 p.m. on Thursday, April 6th, 2023, Licensing Program Analyst (LPA) Karyn Guerra met with Director, Gloria Rowe-Johnson, for the purpose of a complaint inspection and to deliver findings. LPA observed a census of 17 school age children supervised by 2 staff. It was alleged that staff yell at daycare children, and that staff handle day care children in a rough manner. Throughout the course of the investigation, LPA conducted interviews, made observations, and gathered documentation. Staff interviewed denied the allegations and stated that voices may be raised to broadcast to a group of children to get their attention or a child may be notified that they will help their body and will be gently moved or guided by staff. Parent and child interviews corroborated the allegations with direct witness accounts that staff have yelled at children in a way that makes them feel sad, and have been observed grabbing children by the arm and face. The preponderance of evidence standard has been met, and the allegations are substantiated.

report continued on 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Seychelle De LucaTELEPHONE: (916) 263-5719
LICENSING EVALUATOR NAME: Karyn GuerraTELEPHONE: (916) 216-7790
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20230113115448
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: LIL' SCHOOL, THE
FACILITY NUMBER: 343621081
VISIT DATE: 04/06/2023
NARRATIVE
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Title 22 deficiencies are cited on the subsequent pages of this report. Licensee acknowledges, that FOR TYPE A DEFICIENCIES ONLY upon receipt, licensee shall post LIC 9099D with Type A deficiencies for 30 days and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. LIC 9224 must be signed by parents/guardians and kept with the children's forms as a receipt whenever any Type A documents are provided by the licensee. LIC 9224 and Appeal Rights were provided. Licensee's signature on this report acknowledges receipt of these rights. This report was reviewed with the Director, Gloria Rowe-Johnson. An exit interview was conducted. A Notice of Site Visit was provided and shall remain posted for a period of 30 days.
SUPERVISOR'S NAME: Seychelle De LucaTELEPHONE: (916) 263-5719
LICENSING EVALUATOR NAME: Karyn GuerraTELEPHONE: (916) 216-7790
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20230113115448
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: LIL' SCHOOL, THE
FACILITY NUMBER: 343621081
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/06/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
04/07/2023
Section Cited
CCR
101223(a)(1)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons....This requirement was not met, as evidenced by:
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LPA provided a copy of personal rights regulations and will follow up with training videos from the department via email. Director will provide proof of completion of personal rights training to LPA by POC due date.
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Based on interviews, the facility did not comply with the above regulation, as LPA learned that staff have yelled at children in a way that makes them feel sad, and have been observed grabbing children by the arm and face. This poses an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Seychelle De LucaTELEPHONE: (916) 263-5719
LICENSING EVALUATOR NAME: Karyn GuerraTELEPHONE: (916) 216-7790
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3