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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343621421
Report Date: 04/11/2023
Date Signed: 04/11/2023 12:17:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2023 and conducted by Evaluator Karyn Guerra
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20230120163950
FACILITY NAME:DYER, MARYFACILITY NUMBER:
343621421
ADMINISTRATOR:DYER, MARYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 903-7674
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:14CENSUS: 8DATE:
04/11/2023
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Mary DyerTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Licensee yells at day care children.
INVESTIGATION FINDINGS:
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At 11:05 a.m. on Tuesday, April 11th, Licensing Program Analyst (LPA) Karyn Guerra met with Licensee, Mary Dyer, for the purpose of an unannounced complaint inspection to deliver findings. LPA observed a census of 8 children including 3 infants and 5 preschoolers, supervised by Licensee and their adult assistant. It was alleged that Licensee yells at day care children. Throughout the course of the investigation, LPA conducted interviews and made observations. Licensee denied the allegation and stated that they have a naturally loud voice that may be misinterpreted. It was learned from children interviews that yelling has occurred. The preponderance of evidence standard has been met, and the allegation is substantiated. Title 22 violation is cited on the subsequent pages of this report. An exit interview was conducted. Appeal rights and a notice of site visit were provided. Notice of site visit shall remain posted for a period of 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Seychelle De LucaTELEPHONE: (916) 263-5719
LICENSING EVALUATOR NAME: Karyn GuerraTELEPHONE: (916) 216-7790
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20230120163950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: DYER, MARY
FACILITY NUMBER: 343621421
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/11/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/15/2023
Section Cited
CCR
102423(a)(1)
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Each child receiving services...shall have certain rights...These rights include...(1) To be treated with dignity in his/her personal relationship with staff and other persons....this requirement was not met, as evidenced by:
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LPA will follow up with training materials. Licensee will provide documentation of completion to LPA by POC due date.
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Based on interviews, the licensee did not comply with the above regulation, as it was learned during interviews that licensee has yelled at children. This poses a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Seychelle De LucaTELEPHONE: (916) 263-5719
LICENSING EVALUATOR NAME: Karyn GuerraTELEPHONE: (916) 216-7790
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2023 and conducted by Evaluator Karyn Guerra
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20230120163950

FACILITY NAME:DYER, MARYFACILITY NUMBER:
343621421
ADMINISTRATOR:DYER, MARYFACILITY TYPE:
810
ADDRESS:7424 WELLS AVENUETELEPHONE:
(916) 903-7674
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:14CENSUS: 8DATE:
04/11/2023
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Mary DyerTIME COMPLETED:
12:35 PM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Licensee hit day care child.

Licensee speaks inappropriately to children in care.
INVESTIGATION FINDINGS:
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5
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At 11:05 a.m. on Tuesday, April 11th, Licensing Program Analyst (LPA) Karyn Guerra met with Licensee, Mary Dyer, for the purpose of an unannounced complaint inspection to deliver findings. LPA observed a census of 8 children including 3 infants and 5 preschoolers, supervised by Licensee and their adult assistant. It was alleged that Licensee hit day care child and Licensee speaks inappropriately to children in care. Throughout the course of the investigation, LPA conducted interviews and made observations. Interviews with staff and children did not corroborate the allegations. It was learned in interviews that timeout is primarily used as a disciplinary means and children may sit in the living room without television or will lose outside time. Interviews did not reveal any concerns of children being talked to inappropriately. The allegations are unsubstantiated. Although the alleged violations may have happened or are valid, the preponderance of evidence standard was not met to fully prove or disprove that they did or did not occur, therefore, they are unsubstantiated. An exit interview was conducted and a notice of site visit was provided. Notice of site visit shall remain posted for a period of 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Seychelle De LucaTELEPHONE: (916) 263-5719
LICENSING EVALUATOR NAME: Karyn GuerraTELEPHONE: (916) 216-7790
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3