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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343621975
Report Date: 08/30/2019
Date Signed: 08/30/2019 11:46:07 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/14/2019 and conducted by Evaluator Marea Behvand
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20190614080217
FACILITY NAME:CHANDRA, SHAREENFACILITY NUMBER:
343621975
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 3DATE:
08/30/2019
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Shareen ChandraTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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-Licensee failed to provide child with adequate food service
-Licensee failed to provide a comfortable environment for children in care
-Licensee made inappropriate comments towards day care child
-Licensee is using inappropriate forms of punishment
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Marea Behvand conducted an unannounced complaint visit to deliver findings to Licensee, Shareen Chandra. It was alleged that Licensee failed to provide adequate food service and a comfortable environment for children in care. It was also alleged that Licensee made inappropriate comments and used inappropriate forms of punishment to the children. Throughout interviews it was determined that children are given the appropriate portions of food. LPA was informed that the Licensee is part of the Beanstalk food program and has consulted with them on what constitutes as appropriate serving sizes of food to children according to their ages. Napping equipment for the children appeared to be appropriate. No acknowledgement of inappropriate comment making was stated by children or parents. No instance of inappropriate forms of punishment was stated by the children. Due to conflicting information received throughout the investigation from interviews with the Reporting Party, the Licensee, the children, the parents, and observations, LPA was unable to prove or disprove the allegations. Although the allegation may be valid, there is not a preponderance of evidence that the alleged violations occurred, therefore the above allegations are UNSUBSTANTIATED. An exit interview was conducted and a Notice of Site Visit was posted. Appeal rights were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Roxana SaraviaTELEPHONE: (916) 263-5715
LICENSING EVALUATOR NAME: Marea BehvandTELEPHONE: (916) 216-7793
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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