343623628-2-18-2022-03-CC-MMAA-CBX3HF-20220223171548

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 343623628
Report Date: 02/18/2022
Date Signed: 02/18/2022 09:43:26 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/23/2021 and conducted by Evaluator Kelly Ferrara

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20211123101802

FACILITY NAME:	CLAIRE'S MONTESSORI INTERNATIONAL ACADEMY		FACILITY NUMBER:	343623628
ADMINISTRATOR:	SUTCLIFFE, AMANDA		FACILITY TYPE:	830
ADDRESS:	7224 BEECH AVENUE		TELEPHONE:	(916) 987-5663
CITY:	ORANGEVALE	STATE: CA	ZIP CODE:	95662
CAPACITY:	42	CENSUS: 25	DATE:	02/18/2022
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Hillary Drinkell		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Day care child was bitten multiple times while in care.
Staff left day care child in soiled diaper for extended period of time.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Kelly Ferrara met with Director Hillary Drinkell in order to deliver findings for the above allegations. LPA observed that there are currently 25 children in care with seven staff. During the investigation, LPA interviewed parents, Director, and staff.

It was alleged that a lack of supervision led to a child receiving multiple bites while in care. Consistent statements were made by Director and staff that they were aware of the issue that was occurring with a particular child biting other children. The facility took appropriate steps to prevent biting from happening such as shadowing and redirection. Staff stated they were able to observe when an incident was about to occur and would intervene. However, despite all the efforts of the staff, there were times that they were unable to prevent the biting from occurring. There was a high level of turnover during a brief period of time, and some teachers were not as skilled in preventing these issues from escalating.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Maria Mayorga	TELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Kelly Ferrara	TELEPHONE: (916) 425-5932
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20211123101802

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: CLAIRE'S MONTESSORI INTERNATIONAL ACADEMY	FACILITY NUMBER: 343623628
	VISIT DATE: 02/18/2022

NARRATIVE

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It was alleged that a child was left in a soiled diaper for an extended period of time. Staff stated that diapers are changed multiple times throughout the day at scheduled times and also as needed. Some parent interviews revealed that at least one child was sent home with a soiled diaper at least half of the time. Staff stated that multiple times certain staff would need to be reminded that children must go home in a dry diaper.

Based on the evidence obtained, LPA determined that the allegations are unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove it. Exit interview was conducted and a copy of this report was given to the Director. Notice of Site was provided which must remain posted for 30 days.

SUPERVISOR'S NAME: Maria Mayorga	TELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Kelly Ferrara	TELEPHONE: (916) 425-5932
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2022

LIC9099 (FAS) - (06/04)

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