360910507-4-29-2021-09-CC-KWIS-C2T43U-20210507184519

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360910507
Report Date: 04/29/2021
Date Signed: 04/29/2021 01:48:14 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2021 and conducted by Evaluator Sharleen Robinson

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20210303161222

FACILITY NAME:	CHILDTIME CHILDREN'S CENTERS		FACILITY NUMBER:	360910507
ADMINISTRATOR:	TONI GAVELL		FACILITY TYPE:	850
ADDRESS:	3656 RIVERSIDE DR.		TELEPHONE:	(909) 591-9169
CITY:	CHINO,	STATE: CA	ZIP CODE:	91710
CAPACITY:	69	CENSUS: 39	DATE:	04/29/2021
		ANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Toni Gavell, Director		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Personal Rights: Staff speak inappropriately to day care children
Personal Rights: Staff handles day care children roughly

INVESTIGATION FINDINGS:

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Due to COVID-19, Licensing Program Analysts (LPAs) Sharleen Robinson and Laura Mejorado conducted a Tele-inspection with Director Toni Gavell to deliver findings of this complaint that was initiated March 5, 2021 LPAs met with Director, Toni Gavell via MS Teams, there were 39 children in care. It was alleged that staff speak inappropriately to day care children and staff handles day care children roughly.

During the investigation, LPAs made virtual observations, conducted interviews with staff and all other relevant individuals pertinent to this investigation. It is alleged that on or about March 3, 2021 between approximately 12:00pm-12:30pm a staff member was witnessed picking a child up off a child size sofa, by their arms and putting the child down roughly. It was also reported that a staff member yells at children, calls children stupid, annoying and tells them to shut up.

During interviews with staff, staff deny handling children roughly or calling children stupid, annoying or telling children to shut up. Staff deny hearing another staff calling children stupid, annoying and telling children to shut up. See LIC9099C for the remainder of the report.>>>>>>>>>>>>>>>>>>>

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20210303161222

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTERS	FACILITY NUMBER: 360910507
	VISIT DATE: 04/29/2021

NARRATIVE

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For discipline staff verbally redirect children. It was also disclosed; a staff member told another staff member they mistakenly picked up a child by their wrist, while preventing the child from falling off a child size sofa. A staff member is “snappy” and stern with children. A staff member needs to work on their communication skills.

During children interviews, it was disclosed that children like attending the facility, staff are nice to children, staff are not mean to children. It was also disclosed, some staff yell at children and children don’t know what is used as a form of discipline. Inspections were conducted March 5, 2021, March 12, 2021, March 23, 2021 and today April 29 2021. During the inspections, LPAs made observations of staff and children interactions, reviewed records and video footage from March 3, 2020 between 12:00pm-12:30pm.

During the review of the video footage, LPA Robinson observed A child who was repeatedly hiding behind child size furniture, climbing, jumping and flipping on a child size sofa and cabinet located in the 2 year old classroom. Two staff members verbally redirected the child, multiple times. After several attempts to redirect the child’s behaviors a staff member was observed holding the child by their left hand/wrist and guiding the child away from the sofa. The child slid their body down to the floor, while the staff member continued holding their left hand/wrist. The child stood up and climbed onto the sofa, the staff member then took their left hand/arm while continuing to hold the child by their left hand/wrist, placed their left hand/arm under the child’s right arm then carried the child to their napping cot.

There were conflicting statements regarding staff speaking inappropriately to day care children and staff handling day care child(ren) roughly. Although the allegations may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are deemed unsubstantiated at this time.

LPA Robinson provided the director with a copy of this report along with notice of site visit and appeal rights (LIC 9058) via email with an electronic “read receipt”. The electronic read receipt of the emailed report acknowledges receipt of this report, notice of site visit and appeal rights. A copy of this report was emailed to the director during this Tele-inspection on April 29, 2021.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2021

LIC9099 (FAS) - (06/04)

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