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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360910507
Report Date: 09/23/2022
Date Signed: 09/23/2022 03:56:33 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/23/2022 and conducted by Evaluator Rachel Zeron
COMPLAINT CONTROL NUMBER: 09-CC-20220923082928
FACILITY NAME:CHILDTIME CHILDREN'S CENTERSFACILITY NUMBER:
360910507
ADMINISTRATOR:CHARLENE BUNNELL-MCALISTERFACILITY TYPE:
850
ADDRESS:3656 RIVERSIDE DR.TELEPHONE:
(909) 591-9169
CITY:CHINO,STATE: CAZIP CODE:
91710
CAPACITY:69CENSUS: 32DATE:
09/23/2022
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Charlene Bunnell McalisterTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Pest Infestation
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rachel Zeron arrived at the facility to initiate a 10 day investigation visit to investigate the above listed allegation. Upon arriving LPA met with Charlene Bunnell Mcalister, Director. LPA toured and took census. LPA conducted interviews with additional relevant parties. It was alleged that the facility has a pest infestation.

During initial visit, LPA Rachel Zeron observed multiple children with flea bite marks on their legs arms ankles and ear. Staff indicated that they have caught the fleas jumping on the children, one child had 4 fleas attempting to bite the child on the leg. LPA observed multiple bite marks on the children in care. Staff had bite marks as well on their ankles, legs and back of their neck. Interviews with pertinent parties revealed that the infestation had been reported to the Director on Monday and a professional fumigation company were sent out on Tuesday after the children left the center to spray. According to interviews, the outdoors was sprayed and the indoors was spot sprayed with a can. It was recommended to staff that the center needed to be clear of children for 48 hours to perform a complete fumigation. The center did not abide by the recommendation, the children and staff continued to get bites.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951)320-2023
LICENSING EVALUATOR NAME: Rachel ZeronTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20220923082928
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTERS
FACILITY NUMBER: 360910507
VISIT DATE: 09/23/2022
NARRATIVE
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Based upon the information gathered in regards to the flea/pest infestation, the preponderance of evidence standard has been met, and therefore, the above allegations are found to be SUBSTANTIATED.

See LIC 9099D for deficiency cited.

An exit interview was conducted, and a copy of this report was reviewed and provided to the Director, Charlene Bunnell-Mcalister. Appeal rights were discussed and provided during the exit interview.

A notice of site visit was given and must remain posted for 30 days.


Licensee must have parents of all current and any newly enrolled clients within the next 12 months, complete the Parent Notification Requirements form LIC 9224, and place the completed form in the child’s facility file. A civil penalty of $100 per violation will be assessed for noncompliance

LPA advised Director that the center should be also following the regulations set forth by the Department of Pesticide
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951)320-2023
LICENSING EVALUATOR NAME: Rachel ZeronTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 09-CC-20220923082928
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTERS
FACILITY NUMBER: 360910507
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/23/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/26/2022
Section Cited
CCR
101238(a)(1)
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Buildings and Grounds
The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. The licensee shall take measures to keep the center free of flies, other insects, and rodents.
The requirement was not met as evidenced by:
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Director agrees to have the facility fumigated after this weekend when the children leave the center and not allow them to return until deemed safe. Invoice is due by POC date.
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Based on interviews conducted and observation made by the LPA. The facility is not ensuring the children's safety, appropriate measures have not been taken to alleviate the insect infestation.
This poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951)320-2023
LICENSING EVALUATOR NAME: Rachel ZeronTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3