360910507-1-11-2024-09-CC-AROS-CZL3N2-20240117172312

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360910507
Report Date: 01/11/2024
Date Signed: 01/11/2024 04:02:11 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/12/2023 and conducted by Evaluator Perla Ordones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20231012103825

FACILITY NAME:	CHILDTIME CHILDREN'S CENTERS		FACILITY NUMBER:	360910507
ADMINISTRATOR:	CHARLENE BUNNELL-MCALISTER		FACILITY TYPE:	850
ADDRESS:	3656 RIVERSIDE DR.		TELEPHONE:	(909) 591-9169
CITY:	CHINO,	STATE: CA	ZIP CODE:	91710
CAPACITY:	69	CENSUS: 39	DATE:	01/11/2024
		UNANNOUNCED	TIME BEGAN:	03:35 PM
MET WITH:	Director Charlene Bunnell-McAlister		TIME COMPLETED:	04:20 PM

ALLEGATION(S):

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Staff do not ensure children are kept clean and dry at all times.

Child developed a rash as a result of being left in soiled clothing for an extended period of time.

INVESTIGATION FINDINGS:

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On the date and time listed, Licensing Program Analyst (LPA) Perla Ordones arrived at the facility to deliver findings for a complaint investigation conducted by LPA Rachel Zeron. Upon arriving LPA met with Charlene Bunnell Mcalister, Director. LPA toured the facility and took a census.

It was alleged, Staff do not ensure children are kept clean and dry at all times and child developed a rash as a result of being left in soiled clothing for an extended period of time.

Please see LIC9099C.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Perla Ordones	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 01/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/11/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20231012103825

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTERS	FACILITY NUMBER: 360910507
	VISIT DATE: 01/11/2024

NARRATIVE

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During subsequent visits conducted by LPA Rachel Zeron 10/13/2023 and 11/02/2023, LPA conducted interviews with staff that assist in the "Two's Room". Based on interviews, staff indicated that children were not being assisted with wiping after using the 'potty", children will wipe themselves and flush the toilet to show independence. On 10/10/2023, C1's responsible Party (RP) had stopped by the Director, Charlene's office to discuss that matter, RP was concerned because C1 had an ongoing rash due to staff not assisting C1 with wiping after potty or a bowel. C1 was taken to their physician that day (10/10) and had a confirmed diaper rash and RP was given medicated cream for the rash 3 times a day. RP was also concerned that the cream that was provided to the center was not being applied to C1 as directed. RP stated that this was not the first time speaking to the Director regarding this matter. The Director indicated that she would come up with a plan for C1 to prevent this situation from happening again.

Interviews were conducted and based on the incident report submitted to CCL by the Director it was indicated that there is not a changing table in the preschool classroom (ages 2 and half to 3 and a half years old). C1 is sometimes moved from the Two's classroom into the preschool classroom to keep the classrooms in ratio. Director stated, " since there is not a changing table, it is not easy to apply cream, but still applied it as instructed". As stated in the Childtime Parent Handbook on page 28, under Toilet Learning, “Children will be assisted, as needed, when using the bathroom.” The Director has put a paper log in place starting 10/12/2023 and will continue with the log until RP is confident with the care that C1 is receiving.

Based upon the information gathered, the preponderance of evidence standard has been met, and therefore, the above allegations are found to be SUBSTANTIATED.

See LIC 9099D for deficiency cited.

An exit interview was conducted, and a copy of this report was reviewed and provided to the Director, Charlene Bunnell-Mcalister. Appeal rights were discussed and provided during the exit interview.

A notice of site visit was given and must remain posted for 30 days.

Licensee must have parents of all current and any newly enrolled clients within the next 12 months, complete the Parent Notification Requirements form LIC 9224, and place the completed form in the child’s facility file. A civil penalty of $100 per violation will be assessed for noncompliance.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Perla Ordones	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 01/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/11/2024

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20231012103825

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTERS	FACILITY NUMBER: 360910507
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/11/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 01/12/2024 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	Personal Rights: The licensee shall ensure that each child is accorded... safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. The requirement was not met as evidenced by:	1 2 3 4 5 6 7	Diaper log will continue to be utilized by staff for all children in the preschool classroom. Director agreed to conduct an in-service training with staff regarding keeping children clean and comfortable along with proper cleaning procedures.
	8 9 10 11 12 13 14	Based on interviews and documentation reviewed, staff did not ensure that C1 was clean and comfortable after using the bathroom. C1 developed a rash due to being left in soiled clothing. This poses an immediate health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14	Director agrees to send agenda and sign in sheet for the in-service training to Community Care Licensing (CCL) by the Plan of Correction (POC) due date of 01/12/2024.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Perla Ordones	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 01/11/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/11/2024

LIC9099 (FAS) - (06/04)

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