360910507-4-20-2022-09-CC-AROS-CGHV9V-20220720161459

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360910507
Report Date: 04/20/2022
Date Signed: 04/20/2022 05:12:03 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/15/2022 and conducted by Evaluator Rachel Zeron

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20220415091253

FACILITY NAME:	CHILDTIME CHILDREN'S CENTERS		FACILITY NUMBER:	360910507
ADMINISTRATOR:	CHARLENE BUNNELL-MCALISTER		FACILITY TYPE:	850
ADDRESS:	3656 RIVERSIDE DR.		TELEPHONE:	(909) 591-9169
CITY:	CHINO,	STATE: CA	ZIP CODE:	91710
CAPACITY:	69	CENSUS: 40	DATE:	04/20/2022
		UNANNOUNCED	TIME BEGAN:	11:45 AM
MET WITH:	Charlene Bunnelle-Mcalister- Director		TIME COMPLETED:	05:30 PM

ALLEGATION(S):

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Personal rights- facility had a hand foot mouth outbreak.
Reporting Requirements- facility did not communicate to parents about a hand foot mouth outbreak.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Rachel Zeron and Nasha King made an unannounced 10-day visit to the facility for the purpose of conducting a complaint investigation in regard to the above allegations. LPAs met with the Director, Charlene Bunnelle-Mcalister to discuss the allegations. During this visit, LPAs took census, toured the facility, and conducted interviews.

In regard to the allegation facility had a hand foot mouth outbreak, confidential interviews revealed that the facility has recently experienced an outbreak of hand, foot and mouth disease, occurring on or around 04/08/2022. Per the Director, as of 04/20/2022 there has be a total of 11 children with a confirmed case of the disease, and the outbreak is still ongoing. Additionally, there were two children sent home yesterday and three children sent home today due to experiencing symptoms of the disease, and they are awaiting to hear back from the parents to confirm if their child(ren) have contracted the disease or not.

See LIC 9099C for a continuation of this report.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 04/20/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20220415091253

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTERS	FACILITY NUMBER: 360910507
	VISIT DATE: 04/20/2022

NARRATIVE

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Based on the information obtained, the Director did not ensure the personal rights of children in care to safe and healthful accommodations and engaged in conduct inimical to the health, welfare, and safety of persons in care, as there is a current outbreak of Hands-Foot-and-Mouth Disease at this facility.

In regard to the allegation facility did not communicate to parents about a hand foot mouth outbreak, confidential interviews revealed that a Health Bulletin about Hand-Foot-and-Mouth Disease was posted throughout the facility, but parents were not given an official notice relaying that there was an outbreak of the disease when the outbreak first occurred. The above allegation has been corroborated from the interviews conducted.

Based upon the information gathered and the Director's own admission of the 11 confirmed cases and failing to meet reporting requirements, the preponderance of evidence standard has been met, and therefore, the above allegations are found to be SUBSTANTIATED.

See LIC 9099D for deficiency cited.

An exit interview was conducted, and a copy of this report was reviewed and provided to the Director, Charlene Bunnelle-Mcalister. Appeal rights were discussed and provided during the exit interview.

A notice of site visit was given and must remain posted for 30 days.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 04/20/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2022

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20220415091253

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTERS	FACILITY NUMBER: 360910507
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/20/2022

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 04/21/2022 Section Cited CCR 101212(f)	1 2 3 4 5 6 7	101212 Reporting Requirements (f) The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative. The requirement was not met as evidenced by:	1 2 3 4 5 6 7	The Director agrees to stay in compliance communicating to child's authorized reprehensive any incident that falls under 10112(d) within 24 hours. Director agrees to send a notification of the outbreak via "Brightwheel" and send of copy to LPA via email (rachel.zeron@dss.ca.gov) on or before the POC date
	8 9 10 11 12 13 14	Based on interviews conducted and the Director's own admission, the Licensee did not notify parents/authorized representatives of the Hands-Foot-and-Mouth Disease outbreak that occurred at the facility on or around 04/08/2022. This poses an immediate health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14
Type A 04/21/2022 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. The requirement was not met as evidenced by:	1 2 3 4 5 6 7	Director indicated that a written plan would be put into place for any future outbreaks and submit the plan to LPA by POC date. Additionally the facility must be completely sanitized within 24 hours. Health Department must be notified within 24 hours and follow instruction given.
	8 9 10 11 12 13 14	Based on interviews conducted and per the Director there a total of 11 confirmed cases of Hand, Foot and Mouth disease. Facility failed to provide a safe environment for the children in care by not following proper protocol to minimize the spread. This poses an immediate health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14	Director will notify Licensing if a closure is necessary.

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 04/20/2022

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2022

LIC9099 (FAS) - (06/04)

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