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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360910508
Report Date: 01/11/2024
Date Signed: 01/11/2024 04:03:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2023 and conducted by Evaluator Perla Ordones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20231218102325
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
360910508
ADMINISTRATOR:CHARLENE BUNNELL-MCALISTERFACILITY TYPE:
840
ADDRESS:3656 RIVERSIDE DR.TELEPHONE:
(909) 591-9169
CITY:CHINO,STATE: CAZIP CODE:
91710
CAPACITY:25CENSUS: 18DATE:
01/11/2024
UNANNOUNCEDTIME BEGAN:
03:35 PM
MET WITH:Director Charlene Bunnell-McAlisterTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Staff do not clean day care properly
INVESTIGATION FINDINGS:
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On the date and time listed, Licensing Program Analyst (LPA) Perla Ordones arrived at the facility to deliver the findings of this complaint investigation which was initiated on 12/20/2023. LPA met with Director Charlene Bunnell-McAlister. LPA toured the facility, took census, and discussed the following with the Director.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, that staff do not clean day care properly.

LPA investigated the allegation and gathered the following information:

Please see LIC9099C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:

DATE: 01/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20231218102325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 360910508
VISIT DATE: 01/11/2024
NARRATIVE
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It was reported, on or about December 2023, that the day-care appears dirty and smells. LPA conducted a tour of the facility and could not identify any potential risks or hazards to day-care children in regard to cleanliness of the physical plant. LPA also conducted interviews with pertinent parties that revealed that the facility had recently hired a new janitorial staff that is to clean the facility, including mopping and vacuuming, during closing hours and as permitted throughout the day. Additionally, it was stated that staff members attempt to clean throughout the day if given the opportunity and which does not interfere with providing care to day-care children. 

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred. 

A notice of site visit was given and must remain posted for 30 days. 

Failure to comply with posting requirements shall result in an immediate civil penalty of $100. 

Exit interview conducted and report was reviewed with the Director Charlene Bunnell-McAlister. 

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:

DATE: 01/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/11/2024
LIC9099 (FAS) - (06/04)
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