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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360910743
Report Date: 02/06/2025
Date Signed: 02/06/2025 01:52:43 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2025 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250115145159
FACILITY NAME:MOUNTAIN VIEW CHRISTIAN PRESCHOOL & KINDERGARTENFACILITY NUMBER:
360910743
ADMINISTRATOR:LESBIA ARCEFACILITY TYPE:
850
ADDRESS:8833 PALMETTO AVENUETELEPHONE:
(909) 357-9377
CITY:FONTANASTATE: CAZIP CODE:
92335
CAPACITY:120CENSUS: 40DATE:
02/06/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Lesbia Arce/DirectorTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Staff yells at day-care children.
INVESTIGATION FINDINGS:
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On 2/6/25 at 12:00 pm, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with director and was granted access into the facility. LPA toured facility and took a census.

Allegation: Staff yells at day-care children.

LPA interviewed all pertinent parties, including staff and children. Multiple pertinent parties stated a staff member does yell and speak to children in a negative tone, which is punitive in nature. Pertinent parties stated the yelling and negative tone by the staff member has a negative impact on the children by causing the children to feel sad.

(Cont on 9099C)
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20250115145159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: MOUNTAIN VIEW CHRISTIAN PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 360910743
VISIT DATE: 02/06/2025
NARRATIVE
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Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. See the attached LIC 9099D for deficiency cited.

LPA informed director, that Type A citation must be reported to all authorized representatives/guardians of all children currently enrolled by the next business day, or the next day children are in care, and all newly enrolled children for the next 12 months from the date of citation. The signed Acknowledgement of Receipt LIC 9224, must be placed in child’s file for verification.

An exit interview was conducted with director. During the exit interview, appeal rights were discussed/provided, Notice of Site form and LIC 9224 Acknowledgment of Receipt, and a copy of this report was provided.

Notice of Site visit must be posted for 30 days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20250115145159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MOUNTAIN VIEW CHRISTIAN PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 360910743
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/07/2025
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule...
This requirement was not met as evidenced by
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Director stated she had a staff meeting and talked with staff regarding tone of voice 12/24. Director stated she will have a training with all staff regarding the regulation 2/25. Director stated she will send topic of training along with a list of participants to CCL by 2/14/25.
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Based on interviews conducted, children's personal rights were violated.

This is an immediate risk to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2025 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250115145159

FACILITY NAME:MOUNTAIN VIEW CHRISTIAN PRESCHOOL & KINDERGARTENFACILITY NUMBER:
360910743
ADMINISTRATOR:LESBIA ARCEFACILITY TYPE:
850
ADDRESS:8833 PALMETTO AVENUETELEPHONE:
(909) 357-9377
CITY:FONTANASTATE: CAZIP CODE:
92335
CAPACITY:120CENSUS: 40DATE:
02/06/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Lesbia Arce/DirectorTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Staff caused an injury to a child in care.
INVESTIGATION FINDINGS:
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On 2/6/25 at 12:00 pm. Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with director and was granted access into the facility. LPA toured facility and took a census.

Allegation: Staff caused an injury to a child in care.

LPA interviewed all pertinent parties, including staff and children. Staff stated they have never injured a child, nor they have ever seen their co-workers cause injury to a child; however, there was conflicting information from interviews with other pertinent parties.


(Cont on 9099C)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20250115145159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: MOUNTAIN VIEW CHRISTIAN PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 360910743
VISIT DATE: 02/06/2025
NARRATIVE
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Due to conflicting information obtained from interviews and what was alleged, LPA is unable to determine if staff caused an injury to a child in care. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Appeal rights issued and discussed with director and their signature on this form acknowledges receipt of these rights. An exit interview was conducted, a copy of this report and Notice of Site Visit was provided to director. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.

Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5