360911538-3-29-2023-12-CC-LKIG-CQKSP5-20230404140230

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360911538
Report Date: 03/29/2023
Date Signed: 03/29/2023 10:00:19 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2023 and conducted by Evaluator Kuliema Calloway

COMPLAINT CONTROL NUMBER: 12-CC-20230126094554

FACILITY NAME:	PSD/HESPERIA HEAD START		FACILITY NUMBER:	360911538
ADMINISTRATOR:	HALL, PAULETTE		FACILITY TYPE:	850
ADDRESS:	9352 E AVENUE		TELEPHONE:	(760) 948-4411
CITY:	HESPERIA	STATE: CA	ZIP CODE:	92345
CAPACITY:	105	CENSUS: 20	DATE:	03/29/2023
		UNANNOUNCED	TIME BEGAN:	09:49 AM
MET WITH:	Paulette Hall, Site Supervisor		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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9

Allegation: Staff do not maintain proper teacher-child ratios.

INVESTIGATION FINDINGS:

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13

On March 29, 2023, Licensing Program Analyst (LPA), Kuliema Calloway made an unannounced visit to PSD Hesperia Head Start. The purpose of the visit was to conduct a complaint follow up inspection to deliver findings for the above allegation. LPA met with S1 who granted access.

During the investigation, LPA conducted interviews with children, parents, and staff. Based on the interviews and record review there were consistent statements in the allegations reported that there has been a staff shortage during day care hours and children were moved from their regular classroom into other classrooms or other teachers were moved into the classroom to meet the child to teacher ratios. The above allegation has been deemed Unsubstantiated meaning, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit Interview was conducted and A copy of this report, Notice of Site Visit, and Appeal Rights were discussed and left with S1 at the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claretta Yates	TELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Kuliema Calloway	TELEPHONE: (661) 202-3381
LICENSING EVALUATOR SIGNATURE:	DATE: 03/29/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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