364800662-12-1-2022-09-CC-AROS-CME2QK-20221223163601

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364800662
Report Date: 12/01/2022
Date Signed: 12/01/2022 03:25:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/14/2022 and conducted by Evaluator Blanca Ruiz-Silva

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20220914111716

FACILITY NAME:	ONTARIO-MONTCLAIR YMCA/MTN VIEW CHILD CARE SITE		FACILITY NUMBER:	364800662
ADMINISTRATOR:	AMY RUIZ		FACILITY TYPE:	840
ADDRESS:	2825 WALNUT STREET		TELEPHONE:	(909) 223-5150
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91761
CAPACITY:	45	CENSUS: 14	DATE:	12/01/2022
		UNANNOUNCED	TIME BEGAN:	02:15 PM
MET WITH:	Site Coordinator, Sandra Robles		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Day-care child is being bullied by other children in care.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Blanca Ruiz and Elyse Jones arrived at the facility to discuss and deliver findings of an investigation for the above allegation LPAs met with Site Coordinator, Sandra Robles at the time of the inspection and stated the purpose of the investigation. The center was toured, and a census were taken.

During inspections conducted at the facility, LPAs observed staff and children interactions with their peers to verify Personal Rights compliance. Interviews were conducted with staff and children present at the facility and pertinent parties. Additional records were reviewed as evidence.
A random group of children who were present at the time of the inspection in the classroom(s) where it was alleged that the incident had occurred were also interviewed to obtain additional information and clarification related to the above allegation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva	TELEPHONE: (951) 233-5594
LICENSING EVALUATOR SIGNATURE:	DATE: 12/01/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20220914111716

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: ONTARIO-MONTCLAIR YMCA/MTN VIEW CHILD CARE SITE	FACILITY NUMBER: 364800662
	VISIT DATE: 12/01/2022

NARRATIVE

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LPA Ruiz investigated the above allegation and gathered the following information:

It was alleged that on or about the month of September 2022, Children’s Personal Rights were violated.
It was also disclosed during the investigation process that Child#1 reported to a parent/legal guardian that he/she was being bullied by other children in care. It was also alleged that multiple incidents were also brought to the staff members’ attention that were not resolved or address by the site director. LPA Ruiz obtained information of the time and date of incident located in classroom. After conducting interviews with pertinent parties, LPA Ruiz was able to gather enough information that states the alleged incidents occurred. However, it was disclosed that children were name calling each other and fighting over items because they did not have the skills to sort out their disagreements. It was clarified by interviews that they were not any physical altercations between children in the presence of staff at the facility.

Director acknowledged the alleged incidents led to an in person meeting with parent/legal guardian of
Child# 1, Staff#1 and other parties involved to clarify the incident; and to come to a resolution by assessing child’s well-being and needs, as well as to acknowledge child’s Personal Rights. After a thorough review of all information obtained it was determined that the facility has implemented changes by reassessing all children's needs.
Based on the information obtained during the course of the investigation, there is conflicting information regarding the allegation. Although allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore allegations are deemed Unsubstantiated at this time.

An exit interview was conducted with Site Coordinator, Sandra Robles appeal rights discussed. Licensees understands that the Notice of Site Visit must remain posted for the next 30 days.

A copy of this report was provided to the licensee and this report must be made available to the public for 3 years.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2023
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva	TELEPHONE: (951) 233-5594
LICENSING EVALUATOR SIGNATURE:	DATE: 12/01/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2022

LIC9099 (FAS) - (06/04)

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