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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364801214
Report Date: 04/06/2023
Date Signed: 04/06/2023 02:14:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2023 and conducted by Evaluator Blanca Ruiz-Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230202115415
FACILITY NAME:PSD/ONTARIO HEAD STARTFACILITY NUMBER:
364801214
ADMINISTRATOR:WILLIAM ALVAREZFACILITY TYPE:
850
ADDRESS:555 W. MAPLE AVENUETELEPHONE:
(909) 984-4117
CITY:ONTARIOSTATE: CAZIP CODE:
91762
CAPACITY:224CENSUS: 66DATE:
04/06/2023
UNANNOUNCEDTIME BEGAN:
10:25 AM
MET WITH:William AlvarezTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Unqualified staff caring for daycare children
INVESTIGATION FINDINGS:
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On 04/06/2023 at 10:25 a.m., Licensing Program Analysts (LPAs) Blanca Ruiz and Elyse Jones arrived at the facility to discuss and deliver findings of the investigation for the above allegation(s). A 10 day inspection was initiated by LPAs on 02/07/2023. LPAs met with Director, William Alvarez. The center was toured, and a census was taken. During the process of the investigation, records were reviewed and interviews were conducted with pertinent parties.

It was alleged that administrative/clerical staff who does not have enough credits to work as a fully qualified teacher(s) or assistant(s) was covering teacher's morning breaks, lunches and/or the whole day of work on multiple occasions. During prior inspection, facility files were requested for review of staff employed at the facility. It was confirmed that Staff N.1 who is administrative/clerical staff was observed working in
classroom(s) as a lead teacher providing care and supervision to children in care. Title 5 of the California Code of Regulations provides: Preschool (36 months to enrollment in kindergarten) - 1:8 Teacher to Child ratio. Title 22 Preschool Teacher to Child ratio 1:12. Please see LIC 9099C and LIC 9099D
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20230202115415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: PSD/ONTARIO HEAD START
FACILITY NUMBER: 364801214
VISIT DATE: 04/06/2023
NARRATIVE
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Upon reviewing records, Staff N.1's  transcripts revealed that he/she has college credits; however, courses on transcripts do not qualify Staff N.1 to work as a qualified Lead Teacher. Based on records reviewed, interviews conducted and staff's own admission. It was confirmed that the facility was out of compliance. Therefore the preponderance of evidence standard has been met, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, divisions & chapter number are being cited on the attached LIC 9099D.)

Exit interview conducted and report was reviewed with Director, William Alvarez. Appeal rights were discussed, and a notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20230202115415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: PSD/ONTARIO HEAD START
FACILITY NUMBER: 364801214
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/06/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/07/2023
Section Cited
CCR
101216.1(b)(1)
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b) Prior to employment, a teacher shall meet the requirements of (b)(1) or (b)(2) below: (1) A teacher shall have completed,...at least six post-secondary semester or equivalent quarter units of the...requirement specified...below, or shall have obtained a Child Development Assistance Permit...
This requirement is not met as evidenced by:
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Licensee/facility representative agrees to review staff records prior to employment and attach course descriptions to verify Title 22 compliance. Director agrees cease the practice of placing administrative/clerical staff to cover qualified teachers work shift. Director will provide a plan of action for back up personnel to anticipate teacher absences due to unforeseen situations 04/07/23 .
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Per interviews conducted and staff own admission, it was confirmed that Staff N.1 was observed working in a classroom as a lead teacher providing care and supervision. However, staff records revealed that Staff N.1 has college credits; however, courses in transcripts do not qualify Staff N.1 to work as a qualified Lead Teacher.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2023 and conducted by Evaluator Blanca Ruiz-Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230202115415

FACILITY NAME:PSD/ONTARIO HEAD STARTFACILITY NUMBER:
364801214
ADMINISTRATOR:WILLIAM ALVAREZFACILITY TYPE:
850
ADDRESS:555 W. MAPLE AVENUETELEPHONE:
(909) 984-4117
CITY:ONTARIOSTATE: CAZIP CODE:
91762
CAPACITY:224CENSUS: 66DATE:
04/06/2023
UNANNOUNCEDTIME BEGAN:
10:25 AM
MET WITH:William AlvarezTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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9
Staff pinched a daycare child in care
INVESTIGATION FINDINGS:
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On 04/06/2022 at 10:25 a.m., Licensing Program Analysts (LPAs) Blanca Ruiz arrived at the facility to discuss and deliver findings of the investigation for the above allegation(s). A 10 day inspection was initiated by LPAs on 02/07/2023. LPAs met with Director, William Alvarez. The center was toured, and a census was taken. During the process of the investigation, records were reviewed and interviews were conducted with pertinent parties.
During inspection, LPA Ruiz observed staff interactions with children to verify Personal Rights compliance. Child(ren) who was/were present at the time of the inspection in the classroom(s) where it was alleged that the incident had occurred was/were also interviewed to obtain additional information and clarification related to the above allegation. LPA Ruiz investigated the above allegations and gathered the following information:
It was alleged that on or about the last week of January 2023, Children’s Personal Rights were violated due to Staff pinching a daycare child(ren). It was disclosed during the investigation process that Child N.1 reported to a legal guardian that Staff N.2 pinched child on the left upper arm for running and screaming across the room and for not following direction after all children were getting up from napping.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20230202115415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: PSD/ONTARIO HEAD START
FACILITY NUMBER: 364801214
VISIT DATE: 04/06/2023
NARRATIVE
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 After conducting interviews with pertinent parties, LPA Ruiz was able to gather enough information that states the alleged incident of the child not following direction occurred; however, Staff N.2 denies pinching the child.
Director conducted an internal investigation and staff was removed from the classroom to verify the information disclosed. Pictures of child's bruise were obtained but our agency is/was unable to determine date and time of pictures to coincide with the exact date of the allegation in question. Child was not assessed the day in question and no additional witness came forward to verify incident.  Child in question is still attending the facility and re-assigned to a different classroom.

After a thorough review of the information obtained, there is conflicting information from pertinent parties. Evidence collected is unclear due to no physical assessment being done immediately at the facility by staff to validate allegation and verify injuries to rule out Personal Rights violation(s).  After the reported incident took place, pictures were provided to the facility few days later, but this agency was unable to confirm  date and time of photographs taken. Therefore, based on the information gather, there are not enough facts to corroborate the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, allegation is unsubstantiated at this time. During this inspection LPAs were informed that Staff N.2 is no longer working at the facility.
Exit interview conducted and report was reviewed with Director, William Alvarez. Appeal rights were discussed, and a notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5