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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364801214
Report Date: 04/26/2024
Date Signed: 04/26/2024 02:14:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/26/2024 and conducted by Evaluator Blanca Ruiz-Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240426080553
FACILITY NAME:PSD/ONTARIO HEAD STARTFACILITY NUMBER:
364801214
ADMINISTRATOR:WILLIAM ALVAREZFACILITY TYPE:
850
ADDRESS:555 W. MAPLE AVENUETELEPHONE:
(909) 984-4117
CITY:ONTARIOSTATE: CAZIP CODE:
91762
CAPACITY:224CENSUS: 26DATE:
04/26/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Current /Site Supervisor(s) Meenakshi Verma and Monica Parga TIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Facility failed to provide a safe environment for children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPAs) Blanca Ruiz and Rachel Zeron arrived at the facility to conclude an investigation into the above allegation. LPAs met with Site Supervisor, Meenakshi Verma and Site Supervisor II, Monica Parga and stated the purpose of today's inspection. A prior inspection was made on 04/04/24 at the facility.  The center was toured and census was taken.  Interviews were conducted with relevant parties and facility records were reviewed during the investigation process.  It was alleged that facility failed to protect the Health and Safety of children in care resulting in children being hit physically on multiple occasions by another child(ren) attending the facility.
Information and documentation collected during the course of the investigation revealed that a child(ren) has/have punched, choked, scratched, kicked, pushed, shoved and pulled by their hair on numerous occasions during the current school year. Staff have also been kicked, pushed and scratched by the same child (ren) on several times. Documentation shows incidents involving child(ren) and/or staff being hit, kicked and scratched during day care hours. Documentation was provided by the facility which revealed multiple incident(s) involving  the same child(ren) hitting other children within the last 1-3 months period and several other incidents involving the same child(ren).
(CONTINUED ON LIC9099C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20240426080553
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: PSD/ONTARIO HEAD START
FACILITY NUMBER: 364801214
VISIT DATE: 04/26/2024
NARRATIVE
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It was disclosed during interviews with a random group of parents that their children in care expressed to them that they feel sad, mad, afraid, nervous and on guard when child(ren) in question is/are present since their behavior is unpredictable at times and unable to controlled by one staff.  

Based on LPA’s observation(s), documents received, and information obtained during interviews conducted, the preponderance of evidence standard has met. The above allegation is SUBSTANTIATED
 
SEE LIC 9099-D for the deficiencies cited
 
Exit interview conducted and report was reviewed Site Supervisor(s), Meenakshi Verma and Monica Parga . A Notice of Site Visit and Type A Deficiency was given and must remain posted on, or immediately adjacent to the interior of the main door for 30 days. Appeal Rights discussed and given to facility representative, along with a copy of this report and LIC 9224 was given to the licensee or facility representative.

The LIC 9224/Type A citation must be provided to parents/guardian of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for the verification.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20240426080553
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: PSD/ONTARIO HEAD START
FACILITY NUMBER: 364801214
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/26/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/29/2024
Section Cited
CCR
101223(a)(2)
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101223(a)(2) Personal Rights. Each child shall be accorded safe, healthful and comfortable accommodations, furnishings and equipment.
This requirement was not met as evidenced by:
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Licensee agrees to provide a reliable Plan of Action to meet all children needs and to ensure the Health and Safety of the children in care at the center is a priority.
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There were multiple incidents documented in a 1-3 month period involving the same child(ren) hitting other children. Facility failed to protect the safety of the children. This is an immediate Health and Safety Risk for the children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3