364804211-6-4-2024-09-CC-AROS-D5XPBT-20240605111052

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804211
Report Date: 05/14/2024
Date Signed: 06/04/2024 03:19:38 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2024 and conducted by Evaluator Blanca Ruiz-Silva

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240428232105

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804211
ADMINISTRATOR:	MEGAN PEVELER		FACILITY TYPE:	850
ADDRESS:	2140 S. EUCLID		TELEPHONE:	(909) 983-5007
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91762
CAPACITY:	90	CENSUS: 50	DATE:	05/14/2024
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Megan Peveler		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Staff are inappropriately grabbing the daycare children.
Staff behavior poses as a risk to the daycare children.

INVESTIGATION FINDINGS:

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*****Amended report to reflect Unsubstantiated findings****
Licensing Program Analysts (LPAs) Blanca Ruiz and Elyse Jones arrived at the facility to discuss and deliver findings of the investigation for the above allegation(s). A 10-day inspection was initiated by LPA Ruiz on 04/30/2024. LPA met with Site Director, Megan Peveler to provide findings related to the above allegation. During today’s inspection, facility was toured, and census was taken. LPAs inspected and observed Preschool classroom. Facility serves age groups 2 to 5 years of age. LPA investigated the above allegations and gathered the following information:

It was reported that staff are inappropriately grabbing the daycare children and that Staff behavior poses a risk to the children in care. It also stated by a witness that some of the staff are grabbing the children in a rough manner as they moved them around and being mean to some of them. Multiple inspections have been conducted at this facility within the past few months to verify substantial compliance of Title 22 Regulation pertaining to Supervision,Personal Rights, Ratio and an overall annual evaluations.

Please Lic 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240428232105

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804211
	VISIT DATE: 05/14/2024

NARRATIVE

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During the course of the investigation, a random group of children and staff were interviewed to gather details pertaining to the above allegation(s); however, it is unclear if the allegation(s) reported were noted on a specific day or classroom(s). Interviews with children reported having issues with staff raising their voices when redirection is given but did not confirm being grabbed in a rough manner by specific staff/classroom at the facility. Staff also reported having issues with staff interaction in the classroom, but they did not confirm observing any of their peers inappropriate handling any of the children in care. On today’s inspection, LPAs observed care and supervision activities at the center. Children also expressed feeling safe but unhappy with care provided by their teachers. Lastly, on 04/30/2024 an annual inspection was conducted as part of Community Care Licensing (CCL) facility review to address any concerns and to correct any deficiencies cited for the center under the preschool component to be in substantial compliance with Title 22 and Health and Safety code.

During the investigation no additional witnesses corroborated above allegation and/or observations, therefore, based on the information obtained during investigation, there is conflicting information regarding the allegations. Although allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore allegations are deemed Unsubstantiated at this time.

Exit interview conducted and report was reviewed with facility Director, Megan Peever. A Notice of Site Visit was given and must remain posted on, or immediately adjacent to the interior of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2024

LIC9099 (FAS) - (06/04)

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