364804216-5-24-2023-09-CC-GSEA-CS6LUL-20230525090403

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804216
Report Date: 05/24/2023
Date Signed: 05/24/2023 03:24:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/20/2023 and conducted by Evaluator Patricia Berry

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230420152741

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804216
ADMINISTRATOR:	ASHELY MORALES		FACILITY TYPE:	830
ADDRESS:	10191 FOOTHILL BLVD.		TELEPHONE:	(909) 989-6136
CITY:	RANCHO CUCAMONGA	STATE: CA	ZIP CODE:	91730
CAPACITY:	32	CENSUS: 8	DATE:	05/24/2023
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Ashley Morales		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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Facility not Isolating Sick Children
Lack of Supervision Resulting in a Child Injury

INVESTIGATION FINDINGS:

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On 5/24/23 at 3:00 pm, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA was granted access into the facility and met with director. LPA toured facility and took a census.

Allegations: Facility is not isolation sick children and Lack of Supervision resulting in a child injury.

In July of 2020, it was alleged the facility was not Isolating sick children and a child was injured due to lack of supervision. During the investigation, LPA eviewed facility documentation, changing schedule, and interviewed three staff members. Staff stated when the children are sick, they will isolate the child from the other children by removing the sick child and place the child in the isolation room.

(Cont on 9099C)

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 05/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230420152741

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804216
	VISIT DATE: 05/24/2023

NARRATIVE

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Staff stated the authorized representative is notified verbally when their child is sick and are asked to pick up their child. LPA reviewed the sick policy updated version 2/2023 and it states "the child will be removed from the classroom upon notice and kept in an isolated area where there will be no direct contact from other children". The parent will be contacted and expected to pick up child within 1 hour of notification". Director stated all communications with sick children are verbal notifications with authorized representatives. LPA requested documentation from July 2020 to review children's files regarding the allegation. Director was not able to produce children's files from July of 2020 to determine if there were any communications with parents regarding isolating sick children; therefore, there is conflicting information. Based on information obtained, there was no documentation from children's files to determine if sick children are isolated, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, the above allegation is unsubstantiated.

Lack of Supervision resulting in a child injury. Staff stated when an injury occurs, the director is notified, and parents are called. Staff stated an incident report is given to the parents after each injury. LPA reviewed policy updated version 2/2023 and it states "parent receives communication regarding accidents and injury. "if your child is injured at the center you will receive a incident/accident report at pick-up time". " If the injury needs medical care the center will make every effort to contact you and we will make sure your child receives medical treatment and will call all contacts listed on the enrollment agreement". LPA requested documentation from July 2020 to review children's files regarding the allegation. Director was not able to produce children's files from July of 2020 to determine if there were any written communications with parents on child's injury. Director stated injury reports from 2020 are not available due to length of time; therefore, there is conflicting information. Based on information obtained, there was no documentation from children's files to determine if a parent was notified of an injury, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, the above allegation is unsubstantiated.

Exit interview conducted with director, report, appeal rights and notice of site visit issued. Notice of Site visit must be posted for 30 days.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 05/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023

LIC9099 (FAS) - (06/04)

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