364804286-2-24-2023-09-CC-KWIS-CPR5RV-20230308191146

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804286
Report Date: 02/24/2023
Date Signed: 02/24/2023 11:49:15 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2022 and conducted by Evaluator Perla Ordones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20221208102055

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804286
ADMINISTRATOR:	AMANDA CARTER		FACILITY TYPE:	850
ADDRESS:	7221 CHURCH STREET		TELEPHONE:	(909) 862-0967
CITY:	HIGHLAND	STATE: CA	ZIP CODE:	92346
CAPACITY:	70	CENSUS: 30	DATE:	02/24/2023
		UNANNOUNCED	TIME BEGAN:	10:17 AM
MET WITH:	Director Amanda Carter		TIME COMPLETED:	11:55 AM

ALLEGATION(S):

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Lack of supervision

Failure to report incidents involving child to parent

INVESTIGATION FINDINGS:

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On 02/24/2023 Licensing Program Analysts (LPAs) Perla Ordones and Laura Mejorado arrived at the facility to conclude a complaint investigation which was initiated on 12/14/2022. LPAs met with Director Amanda Carter, toured the facility, took census, and discussed the following.

During the investigation, LPAs made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, that a daycare child was bitten under the supervision of facility staff members and that the facility failed to report incidents involving the child to their authorized representative.

LPA investigated the allegation and gathered the following information

Please see LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Perla Ordones	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 02/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20221208102055

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804286
	VISIT DATE: 02/24/2023

NARRATIVE

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It was reported, on or about 12/05/2022, a staff member notified the subject child’s authorized representative upon pick up that the subject child was bitten by another child and was crying at the time of the incident. Allegedly, the authorized representative was asked to sign a report that day, but was not provided a copy of the report. It was reported that the subject child had previous incidents of being bitten while being left under the supervision of certain staff members and that there had been times in the past where the authorized representative was not notified of incidents. During LPAs inspection on 12/14/2022, LPAs gathered documents which showed that the authorized representative was informed of the incident that took place on 12/05/2022. Although there was a signature on the report dated for 12/05/2022, further documentation revealed that in similar incidents where the subject child was bitten, some reports did not have the signature of the the authorized representative. No dates were given to corroborate when the authorized representative was not notified of biting incidents in the past. Interviews with staff indicate that authorized representatives of daycare children are informed of incidents verbally upon pick up or drop off as well as in writing with facility incident report forms. Further interviews revealed that the subject child is picked up by different people, not just their parent, which may account for the lack of a signature on the incident reports. Furthermore, interviews with facility staff members were able to indicate where staff were and what they were doing at the time of the incident on 12/05/2022, as well as, where the subject child was at the time of the incident. Additionally, staff members were able to give general accounts of behavior in the classroom and general accounts of incidents in the past when questioned about biting incidents with the subject child.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with Director Amanda Carter, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Perla Ordones	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 02/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2023

LIC9099 (FAS) - (06/04)

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