364804286-4-9-2024-09-CC-GSEA-D48LRC-20240411085853

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804286
Report Date: 03/13/2024
Date Signed: 04/09/2024 09:01:35 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/08/2024 and conducted by Evaluator Steven Montoya

COMPLAINT CONTROL NUMBER: 09-CC-20240208095909

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804286
ADMINISTRATOR:	AMANDA CARTER		FACILITY TYPE:	850
ADDRESS:	7221 CHURCH STREET		TELEPHONE:	(909) 862-0967
CITY:	HIGHLAND	STATE: CA	ZIP CODE:	92346
CAPACITY:	70	CENSUS: 50	DATE:	03/13/2024
		UNANNOUNCED	TIME BEGAN:	12:28 PM
MET WITH:	Director Amanda Carter		TIME COMPLETED:	02:39 PM

ALLEGATION(S):

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Lack of Supervision-Staff did not supervise child at all times.
Personal Rights-Staff did not make prompt arrangements for obtaining medical treatment.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Steven Montoya arrived at site and met Director Amanda Carter for the purpose of following up on Complaint investigation dated 2-8-2024, regarding the above allegations.
LPA disclosed the purpose of the visit.

Present during time of inspection were fifty children in care and ratios were within title 22 guidelines. LPA briefly tour of the facility and no deficiencies were observed.

It was alleged staff did not always supervise child and staff did not make prompt arrangements for medical treatment. Throughout the investigation, LPA interviewed all relevant pertinent parties, reviewed staff and children files, and obtained photos.

See LIC 809C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Steven Montoya	TELEPHONE: (951) 970-1161
LICENSING EVALUATOR SIGNATURE:	DATE: 04/03/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240208095909

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804286
	VISIT DATE: 03/13/2024

NARRATIVE

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On 01/09/24, a child sustained a bump on their head while playing on the playground. Staff stated slipped while climbing the stairs of the play structure. Staff stated they witnessed the child slip. Staff stated immediately after, they applied an ice pack to the child’s head. Staff stated there were two staff and 17 children present on the playground. Staff stated pertinent parties were immediately notified of the child’s injury, including providing a written incident report, and no additional medical treatment was provided due the child being active and alert.

Due to conflicting information obtained during the investigation from what was alleged, LPA is unable to determine if staff did not always supervise a child and staff did not make prompt arrangements for medical treatment. Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Appeal rights issued and discussed with licensee and their signature on this form acknowledges receipt of these rights. An exit interview was conducted, a copy of this report and Notice of Site Visit was provided to the Director, Amanda Carter. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Steven Montoya	TELEPHONE: (951) 970-1161
LICENSING EVALUATOR SIGNATURE:	DATE: 04/03/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2024

LIC9099 (FAS) - (06/04)

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