364804462-8-5-2019-09-CC-DPAR-BF6PJH-20190818112130

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804462
Report Date: 05/21/2019
Date Signed: 08/05/2019 05:52:45 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2019 and conducted by Evaluator Fe Floria

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20190409155814

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804462
ADMINISTRATOR:	DRAKE, LAUREN		FACILITY TYPE:	840
ADDRESS:	1609 CALVARY CIRCLE		TELEPHONE:	(909) 798-2987
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92373
CAPACITY:	64	CENSUS: 15	DATE:	05/21/2019
		UNANNOUNCED	TIME BEGAN:	12:16 PM
MET WITH:	Sultanah Mayo - Acting Assistant Director		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Personal Rights - Day care child was made to eat a frozen meal by staff

INVESTIGATION FINDINGS:

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***THIS IS AN AMENDED REPORT FROM THE PREVIOUS REPORT (LIC 9099) DATED 5/21/19***
Licensing Program Analyst (LPA) Fe Floria arrived at the facility to amend the previous investigation findings for the above allegation. The initial finding was ruled Unsubstantiated, however based on additional information received the finding is deemed SUBSTANTIATED at this time. LPA Floria met with Director Jenny McClanahan, took census and discussed the findings.

It was alleged that a day care child was made to eat a frozen meal by staff. It was disclosed from the additional interview conducted that staff refused to heat up the frozen food brought to school for lunch which resulted in child eating the frozen food since child cannot eat the food served at the school that are not gluten free. Per doctor's order, child can only eat gluten free food and the Center was aware of the restriction as they had been provided this note.

This report is continued to next page - LIC9099 - C.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Fe Floria	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20190409155814

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804462
	VISIT DATE: 05/21/2019

NARRATIVE

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***AMENDED FROM PREVIOUS REPORT (LIC 9099 - C), dated 5/21/19***

Based upon the information obtained, the preponderance of evidence standard has been met. The facility violated the child’s personal rights. The allegation is therefore Substantiated.

See LIC809 -D for deficiency cited and was created on 8/5/19 because the LIC9099 - D, cannot be created on the Amended LIC9099.

An exit interview was conducted with Center Director, Appeal rights discussed and a printout of the appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.
Notice of Site Visit was issued.

THE NOTICE OF SITE VISIT IS TO BE POSTED IN A PROMINENT LOCATION AT THE FACILITY FOR THE NEXT 30 DAYS ALONG WITH A COPY OF THE TYPE A DEFICIENCY (LIC809 -D) CITED DURING THE VISIT on 8/5/19 A COPY OF THE TYPE A DEFICIENCY CITED DURING THIS VISIT MUST ALSO BE IMMEDIATELY (within 24 hours of the child’s next day in care) GIVEN TO THE PARENTS OF ALL CHILDREN ENROLLED IN THE CHILD CARE FACILITY AND ANY CHILDREN ENROLLED INTO THE CHILD CARE FACILITY OVER THE NEXT 12 MONTHS. Blank LIC 9224 - Acknowledgement of Receipt of Licensing Reports was provided on this date.

A copy of this report was provided to the licensee and must be made available to the public for 3 years.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Fe Floria	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 08/02/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2019

LIC9099 (FAS) - (06/04)

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