364808491-1-19-2023-12-CC-LKIG-CNP3MH-20230202172220

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364808491
Report Date: 01/19/2023
Date Signed: 01/19/2023 03:47:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/09/2022 and conducted by Evaluator Kendal Zirbes

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20221109081039

FACILITY NAME:	BROWN FAMILY CHILD CARE		FACILITY NUMBER:	364808491
ADMINISTRATOR:	BROWN, ZENNA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(909) 693-7500
CITY:	SAN BERNARDINO	STATE: CA	ZIP CODE:	92404
CAPACITY:	14	CENSUS: 4	DATE:	01/19/2023
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Licensee Zenna Brown		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee did not prevent inappropriate touching between day care children
Licensee is not meeting day care child's needs

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On January 19, 2023, Licensing Program Analyst (LPA) Zirbes conducted a follow up complaint inspection to Brown Family Child Care to deliver the findings for the above complaint allegations. LPA disclosed the purpose of the inspection and was granted entry by staff 1 (S1). LPA observed four children being cared for by S1. The investigation consisted of interviews with staff, children, parents and a review of relevant documents.
The Department received an allegation that child 1 (C1) was inappropriately touched by an unknown child while in care. Staff reported children are under constant supervision and denied inappropriate touching occurred at the family child care. Parent interviews revealed inconsistencies regarding if C1 was inappropriately touched. The investigation revealed there is a difference of opinion regarding where C1 should be receiving childcare services. On November 14, 2022, LPA Zirbes conducted an unannounced inspection to the family childcare. LPA observed the children were under constant supervision by the staff.

Report continued on page two

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Lady King	TELEPHONE: (310) 568-1824
LICENSING EVALUATOR NAME: Kendal Zirbes	TELEPHONE: (661) 202-3491
LICENSING EVALUATOR SIGNATURE:	DATE: 01/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 12-CC-20221109081039

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: BROWN FAMILY CHILD CARE	FACILITY NUMBER: 364808491
	VISIT DATE: 01/19/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Report continued from page one

The Department received a second allegation alleging that at pick up C1’s body is dirty and C1s personal care needs are not being met while at the family child care. The investigation revealed children are reminded to wash their hands after using the bathroom and to wash their hands before and after eating. During an unannounced inspection to the family childcare, LPA observed staff reminding and prompting children to care for their personal needs throughout the day.
Based on the information obtained during interviews and the documentation reviewed, the Department has determined the complaint to be unsubstantiated for the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.
An exit interview was conducted, and a copy of this report was read and provided to the Licensee, Zenna Brown on this date, along with a copy of the appeal rights, and the Notice of Site visit was given and must remain posted for 30 days.

SUPERVISOR'S NAME: Lady King	TELEPHONE: (310) 568-1824
LICENSING EVALUATOR NAME: Kendal Zirbes	TELEPHONE: (661) 202-3491
LICENSING EVALUATOR SIGNATURE:	DATE: 01/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 4