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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809073
Report Date: 10/17/2024
Date Signed: 10/17/2024 06:35:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2024 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240809130753
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809073
ADMINISTRATOR:SABRINA KATZFACILITY TYPE:
840
ADDRESS:16149 FOOTHILL BOULEVARDTELEPHONE:
(909) 823-2323
CITY:FONTANASTATE: CAZIP CODE:
92335
CAPACITY:27CENSUS: 25DATE:
10/17/2024
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Sabrina KatzTIME COMPLETED:
06:50 PM
ALLEGATION(S):
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Children were enrolled to the facility without the required documentation.
Facility forgot to pick up child from elementary school on first day.
Facility does not have sign in and out sheets for children.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude an investigation pertaining to the above allegations. LPA met with site director, Sabrina Katz and stated the purpose of the visit.

The allegations were: Children were enrolled to the facility without the required documentation. The facility forgot to pick up a child from elementary school on the first day. The facility does not have sign in and sign out sheets for particular daycare children.

LPA toured the facility, inside out, and took a census of children and staff present. LPA was previously at the facility on 08/16/24, to initiate the complaint investigation. During the course of the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties. The following information was gathered:
See LIC 9099C for more details..................
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 10
Control Number 09-CC-20240809130753
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809073
VISIT DATE: 10/17/2024
NARRATIVE
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It was alleged that children were enrolled to the facility without the required documentation. During record review, the date of the paperwork in the children's files matched that of their enrollment date. However, there were missing documents and not all the paperwork was in the file.

Interviews disclosed that the paperwork was given during the same date of the children's first day, but during pickup. The facility's protocol for enrollment, is that either the interested authorized representative(s) fill out a request online, or they have the option to walk-in and fill out a from that says, "It's so great to meet you! Want to learn more about KinderCare? Sign up below and we'll keep in touch!" The form then has a spot for "Full name, email, phone, address & zip code, child's name, child's birthday, child's name, child's birthday, company". Then, a tour is set up, followed by a packet given to the families/authorized representatives to fill out and bring during the child's first day of enrollment.

Interviews conducted disclosed the children's files had the first date attended written down, even though the packet was submitted the following day. Per the "operational procedures" of KinderCare under "Registration and enrollment", it states that "you must complete and sign all forms and have the Center Director's signature on your Enrollment agreement before your child can attend." The file review indicated that children were enrolled to the facility without the required documentation.

It was alleged that the facility forgot to pick up a child from elementary school on the first day. According to interviews with multiple pertinent parties, it was disclosed that the facility forgot to pick up a daycare child. Additionally, LPA had access to a voicemail dated August 5, 2024 at 12:44pm, that was requesting the authorized representative to call back, because the child "wasn't picked up from school". According to interviews, the facility was supposed to pick up the child. Interviews also disclosed that the child was left at the elementary school from approximately 45 minutes to 1 hour, before they were picked up by facility staff.

Allegedly, Facility does not have sign in and out sheets for children in care. During record review, LPA reviewed the sign in/out binder at the front of the KinderCare office, and noted that there were children who did not have sign in/out sheets available in the binder. Additionally, interviews disclosed that there were several new enrollments, which were added on for the month of October, 2024. During the inspection on this date, LPA noted that the children who had missing sign in/out sheets from the 08/16/2024 inspection were now generated and added.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 10
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2024 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240809130753

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809073
ADMINISTRATOR:SABRINA KATZFACILITY TYPE:
840
ADDRESS:16149 FOOTHILL BOULEVARDTELEPHONE:
(909) 823-2323
CITY:FONTANASTATE: CAZIP CODE:
92335
CAPACITY:27CENSUS: 25DATE:
10/17/2024
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Sabrina KatzTIME COMPLETED:
06:50 PM
ALLEGATION(S):
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Facility had child walk their sibling to elementary school's front office during a bus drop off in the morning.
Children in care have not been served breakfast.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude an investigation pertaining to the above allegations. LPA met with site director, Sabrina Katz and stated the purpose of the visit.
The allegations are: Facility had a child walk their sibling to elementary school's front office during a bus drop off in the morning. Children in care have not been served breakfast. LPA toured the facility, inside out, and took a census of children and staff present. LPA was previously at the facility on 08/16/24, to initiate the complaint investigation.
During the course of the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties, including those that were present during the alleged incidents above. LPA investigated the allegations and gathered the following information:

See LIC 9099C for more details..................
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 10
Control Number 09-CC-20240809130753
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809073
VISIT DATE: 10/17/2024
NARRATIVE
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It was alleged that the facility had a child walk their sibling to elementary school's front office during a bus drop off in the morning. According to documentation collected, the elementary school closes their gates from 7:45am-8:15am, but re-open the gates at 8:15am, when class starts. A witness stated that an older female child got off the bus with a younger male child, who were later discovered to be siblings. The older sibling was walking the younger sibling onto campus, towards the front office, when they were stopped by staff, one taking the smaller male child and the other taking the older female child towards the bus. Other interviews disclosed that the children were being visually observed the entire time, until they the older sibling returned back onto the bus.

Allegedly, children in care have not been served breakfast. Although some children's interviews disclosed that they still feel hungry and are sometimes told that they can't have more food, other interviews disclosed that there is more than enough food for multiple children to have seconds, if they request. It was shared that food is sometimes thrown away, even if the children are not done eating and are still hungry. Other interviews disclosed that they are told to leave their food where it is during morning drop off, and get ready to get dropped off to their respective schools.

Based on documentation reviewed, and interviews conducted, there is conflicting information for both allegations explained above. Therefore, the allegations are UNSUBSTANTIATED. A finding the allegation is unsubstantiated means although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the allegation occurred.

An exit interview was conducted with the director, Sabrina Katz. Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site (NOS) Visit was issued.

A copy of this report must be made available for the next three years.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 10
Control Number 09-CC-20240809130753
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809073
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/17/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/15/2024
Section Cited
CCR
101218(a)(6)
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(a) Every child care center shall have all admission policies in writing and available to the public. The policies shall coincide with the limitations stated on the license, and shall include, but not be limited to, the following:(6) Transportation arrangements, if any. Based on interviews with pertinent parties, a
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Facility agrees to submit proof of route detailed with names of staff and schools they will be dropping off/picking up.
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child was left at their elementary school and forgotten. The elementary school had to call the facilty and the chidl was picked up approximately 45 minutes-1 hour later. This poses/posed a potential health and safety risk to person in care.
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Type B
11/15/2024
Section Cited
CCR
101229.1(a)(1)
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(a) In addition to the sign-in procedure requirement of Section 101226.1(b), the licensee shall develop, maintain, and implement a written procedure to sign the child in/out of the child care center that shall, at a minimum, include the following:
(1) The person who signs the child in/out
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Facilty had implemented a method for sign in/out sheets for newly enrolled or families that do not see their sheets in the binder. Director agrees to review and maintain these documents every month, moving forward.
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shall use his/her full legal signature and shall record the time of day. Based on record review, there chidlren with no sign in/out sheets available. This poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
LIC9099 (FAS) - (06/04)
Page: 8 of 10
Control Number 09-CC-20240809130753
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809073
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/17/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/01/2024
Section Cited
CCR
101221(a)
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(a) A separate, complete & current record for each child is maintained in the CCC. During record review, 2 of 4 children's files were unavailable and 1 of 4 children's files were incomplete. This poses a potential health & safety risk to the children in care.
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Director agrees to submit proof of files for C2, C3, C4 no later than the POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
LIC9099 (FAS) - (06/04)
Page: 9 of 10
Control Number 09-CC-20240809130753
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809073
VISIT DATE: 10/17/2024
NARRATIVE
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Based on all the information obtained from pertinent parties, documentation, and records reviewed during the investigation, the department has determined the preponderance of evidence standard has been met, therefore the above allegation are found to be SUBSTANTIATED.          
         
See LIC 9099-D for deficiencies.

Exit interview was conducted with site director, Sabrina Katz.

A copy of this report, Notice of Site Visit, and Appeal Rights were provided.

A notice of site visit must remain posted for 30 consecutive days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
LIC9099 (FAS) - (06/04)
Page: 10 of 10