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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809073
Report Date: 01/07/2025
Date Signed: 01/07/2025 06:11:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2024 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241108153557
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809073
ADMINISTRATOR:SABRINA KATZFACILITY TYPE:
840
ADDRESS:16149 FOOTHILL BOULEVARDTELEPHONE:
(909) 823-2323
CITY:FONTANASTATE: CAZIP CODE:
92335
CAPACITY:27CENSUS: 17DATE:
01/07/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Sabrina Katz, site director TIME COMPLETED:
06:30 PM
ALLEGATION(S):
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Staff did not treat daycare child with respect.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analysts (LPAs) Aman Lama and Chase Atherton arrived at the facility to conclude a complaint investigation regarding the above allegation received by the department on 11/08/2024. As part of this investigation, previous inspections were conducted on 11/12/2024 and 12/19/2024. LPAs were given access to the facility by the director, Sabrina Katz. LPAs discussed the purpose of today’s inspection, took census, and toured the facility. LPAs met with the director to further discuss the complaint allegations and to deliver findings.

It was alleged staff did not treat daycare child with respect. During the investigation, LPA made observations, reviewed relevant documentation, and conducted interviews with pertinent parties. LPA investigated the allegations and gathered the following information:

See LIC 9099C for more details..................
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20241108153557
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809073
VISIT DATE: 01/07/2025
NARRATIVE
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Reportedly, a staff went up to a child at the facility and directly stated in a low tone of voice, something inappropriate in their ear. During interviews with pertinent parties, it was admitted that the staff in question did indeed make the aforementioned statement. Pertinent parties also admitted that the staff’s intent was to be funny, but it was not, because expressing those words to a child was wrong.

Based on interviews conducted and LPA’s own observation during the investigation, the department has determined the preponderance of evidence standard has been met, therefore the above allegation are found to be SUBSTANTIATED.
See LIC 9099-D for deficiencies.

LPA Aman Lama informed the Director, Sabrina Katz to provide a copy of this licensing report dated January 7, 2025, that documents any Type A citation(s) to parents/guardians of all children currently enrolled, or newly enrolled by the next business day or the next day the child(ren) is(are) in care. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification and kept on file for 12 months from the date of this report.

Exit interview was conducted with site director, Sabrina Katz. A copy of this report, Notice of Site Visit, and Appeal Rights were provided. A notice of site visit must remain posted for 30 consecutive days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20241108153557
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809073
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/08/2025
Section Cited
CCR
101223(a)(1)
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The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. This was not met as evidenced by: During interviews w pertinent parties, it was admitted that the staff in question made an
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The staff in question no longer works at the facility. Director agrees to disassociate this individual by POC.
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inappropriate statement in a child’s ear. This is a risk to the health/safety to children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3