364809087-6-24-2022-09-CC-KWIS-CFVSVM-20220630141258

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364809087
Report Date: 06/24/2022
Date Signed: 06/24/2022 03:57:21 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/22/2022 and conducted by Evaluator Aman Sharma

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20220322112711

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364809087
ADMINISTRATOR:	BRITTANY MCGUIRE		FACILITY TYPE:	850
ADDRESS:	10451 COMMERCE STREET		TELEPHONE:	(909) 796-9686
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	72	CENSUS: 21	DATE:	06/24/2022
		UNANNOUNCED	TIME BEGAN:	03:25 PM
MET WITH:	Christina Lambaren		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Personal Rights: Facility staff failed to meet day-care children's needs

INVESTIGATION FINDINGS:

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On this date and time, Licensing Program Manager (LPM) Kimberly Williams and Licensing Program Analyst (LPA) Aman Sharma arrived at the facility to deliver the findings of this complaint investigation which was initiated on 03/29/2022. LPA met with Director, Christina Lambaren. LPM and LPA toured the facility, took census, and discussed the following with the Director:
During the investigation, LPA Mejorado made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.
It was alleged, facility staff failed to meet daycare children's needs.
LPA investigated the allegation and gathered the following information:

It was reported, facility staff mixed up children’s personal belongings such as giving one child’s diaper rash cream to another child. It was alleged on one occasion; a parent requested only a petroleum-based cream be used on their child. However, during the investigation, it was reported another type of diaper rash cream was applied instead of the petroleum-based cream that was provided by the child’s parent.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 805-5718
LICENSING EVALUATOR NAME: Aman Sharma	TELEPHONE: (951) 970-7385
LICENSING EVALUATOR SIGNATURE:	DATE: 06/24/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20220322112711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364809087
	VISIT DATE: 06/24/2022

NARRATIVE

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On another occasion, a parent had instructed a certain diaper rash cream be used on their child due to them having sensitive skin; however, instead, a scented baby powder was applied causing the child to be in severe pain and unable to walk. It was learnt that due to facility staff not being able to find a child’s parent-provided diapering cream, another child’s diapering product was used, resulting in skin irritation to that child. During interviews, it was also discovered that due to infrequent diaper changes and/or a child not being cleaned properly, contributed to at least two children’s diaper rashes. After conducting interviews with pertinent parties, the allegation that facility staff failed to meet day care children’s diapering needs was confirmed to be true.
Based on LPA interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC9099D.

An exit interview was conducted with the Director, Christina Lambaren, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

Upon receipt of this report, the Licensee shall post the Notice of Site Visit and any Licensing report documenting a type “A” deficiency. The report and the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgement of Receipt (LIC 9224 form must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224).

A copy of this report must be made available for the next three years.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 805-5718
LICENSING EVALUATOR NAME: Aman Sharma	TELEPHONE: (951) 970-7385
LICENSING EVALUATOR SIGNATURE:	DATE: 06/24/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 09-CC-20220322112711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364809087
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/24/2022

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 06/27/2022 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	101223(a)(2) Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Immediately, Director will ensure effective communication among all teachers working with the same group of children. Licensee will also ensure that all teachers are aware of the individual needs of each child in care. During the month of March 2022, the director reassessed and implemented revised diapering procedures with facility
	8 9 10 11 12 13 14	Based on interviews, staff did not ensure they were applying the correct diaper rash cream on children in care causing one child to be in severe pain and unable to walk. Additionally, due to infrequent diaper changes and/or a child not being cleaned properly, contributed to at least two children’s diaper rashes, which poses an immediate Health, Safety, or Personal Rights risk to children in care.	8 9 10 11 12 13 14	staff. A written statement will be submitted to CCL by the next business day on 6/27/2022 detailing how the deficiency has been corrected, including the revised diapering procedures.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 805-5718
LICENSING EVALUATOR NAME: Aman Sharma	TELEPHONE: (951) 970-7385
LICENSING EVALUATOR SIGNATURE:	DATE: 06/24/2022

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2022

LIC9099 (FAS) - (06/04)

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