364809087-1-6-2023-09-CC-GSEA-CN2RYN-20230113122633

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364809087
Report Date: 01/06/2023
Date Signed: 01/06/2023 12:55:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/09/2022 and conducted by Evaluator Diana Brasel

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20221109130055

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364809087
ADMINISTRATOR:	CHRISTINA LAMBAREN		FACILITY TYPE:	850
ADDRESS:	10451 COMMERCE STREET		TELEPHONE:	(909) 796-9686
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	72	CENSUS: 44	DATE:	01/06/2023
		UNANNOUNCED	TIME BEGAN:	11:15 AM
MET WITH:	DIrector Christina Lambaren		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Facility staff do not provide adequate supervision to children.

INVESTIGATION FINDINGS:

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On the above noted date and time, Licensing Program Analyst (LPA) Diana Brasel conducted an unannounced visit to deliver the concluded findings for the above allegation. On 11/17/2022, LPA Diana Brasel conducted an initial visit, at which time LPA toured the facility, reviewed records, obtained documents, and conducted interviews. On today's date, LPA toured the facility and took a census.
LPA met with Director to discuss the complaint finding.

It was alleged facility staff do not provide adequate supervision to children. During the investigation, LPA conducted interviews with all pertinent parties, obtained written statements, and reviewed/obtained documents. All staff interviewed denied not providing adequate supervision. Staff stated, they provide adequate supervision and immediately respond to incidents involving children. In addition, Staff stated, depending on the incident, they will immediately report incident’s to management and the guardians/parents of the children involved.
--Continued on LIC 9099C:

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Diana Brasel	TELEPHONE: 951-205-9491
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20221109130055

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364809087
	VISIT DATE: 01/06/2023

NARRATIVE

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During this investigation, conflicting information was received from interviews and what was alleged. The Department has investigated the above allegation and although the allegation may have happened, or been valid, there is not a preponderance of the evidence to prove the alleged violation occurred, the Department’s finding allegation is unsubstantiated.

An exit interview was conducted, and appeal rights discussed, LPA D. Brasel provided a copy of this report, appeal rights and Notice of Site visit on this date. A copy of this report shall be made available to the public upon request for three years.

The notice of site visit shall remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100 dollars.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Diana Brasel	TELEPHONE: 951-205-9491
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2023

LIC9099 (FAS) - (06/04)

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