364809087-1-17-2024-09-CC-AROS-CZYVH9-20240130152646

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364809087
Report Date: 01/17/2024
Date Signed: 01/17/2024 05:06:18 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2024 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240109153407

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364809087
ADMINISTRATOR:	TRACY BIERMAN		FACILITY TYPE:	850
ADDRESS:	10451 COMMERCE STREET		TELEPHONE:	(909) 796-9686
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	72	CENSUS: 61	DATE:	01/17/2024
		UNANNOUNCED	TIME BEGAN:	02:55 PM
MET WITH:	Assistant Director Ann Marie Schoben		TIME COMPLETED:	05:10 PM

ALLEGATION(S):

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Facility staff did not ensure the facility was at a comfortable temperature for children in care. (Personal Rights)

INVESTIGATION FINDINGS:

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On 01/17/2024 at 02:55 PM, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conduct and conclude a complaint investigation. LPA met with Assistant Director Ann-Marie Schoben, toured the facility, took census, and discussed the following.

The following was alleged: Facility staff did not ensure the facility was at a comfortable temperature for children in care.

During the investigation, LPA reviewed pertinent documentation and conducted interviews with pertinent parties. According to a self-reported Unusual Incident Report (UIR), it was stated that the facility's heating system was not working on 01/09/2024 and 01/10/2024. This was discovered when the classroom's thermostat started to not work. Further, this resulted in the subject classroom to be at a temperatue of 58 degrees fahrenheit.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Raymond Moorehead	TELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 01/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240109153407

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364809087
	VISIT DATE: 01/17/2024

NARRATIVE

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It was reported that the facility's status was communicated to parents and authorized representatives. The facility also had maintenance arrive at the facility to fix the heating system on 01/10/2024 and the work was completed on 01/11/2024. The facility provided documentation of work orders for the heating system being fixed. It was noted that the facility submitted an Unusual Incident Report in a timely manner and had the heating system fixed as soon as possible.

Based on LPA observations and interviews which were conducted, and a review of additional pertinent information obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. See LIC9099-D for cited deficiency.

LPA informed Assistant Director Ann-Marie Schoben that this report dated 01/17/2023 documents 1 Type A citation which shall be posted for 30 consecutive days as there were immediate risks to the personal rights of children in care.

Also, LPA informed Assistant Director Ann-Marie Schoben to provide a copy of this licensing report dated 01/17/2024 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with Assistant Director Ann-Marie Schoben. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Raymond Moorehead	TELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 01/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240109153407

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364809087
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/17/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 01/18/2024 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	(a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not being met as:	1 2 3 4 5 6 7	The facility agrees to submit a statement ensuring the Department how they will provide children in care comfortable accomodations moving forward. The facility agrees to submit the statement to LPA via email by 01/18/2024 by 5:00 PM.
	8 9 10 11 12 13 14	During the investigation process, it was revealed that the subject classroom had a temperatue of 58 degrees fahrenheit. This was due to the facility's heating was not working. This took place on 01/09/2024 and 01/10/2024. The facility's heating system was fixed on 01/11/2024.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Raymond Moorehead	TELEPHONE: 951-782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 01/17/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024

LIC9099 (FAS) - (06/04)

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