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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364812586
Report Date: 09/04/2025
Date Signed: 09/04/2025 11:57:14 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/11/2025 and conducted by Evaluator Annelise Villa
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250611121908
FACILITY NAME:PSD/ADELANTO HEAD STARTFACILITY NUMBER:
364812586
ADMINISTRATOR:LOVE-FRENCH, LASHAWNFACILITY TYPE:
850
ADDRESS:11497 BARTLETT AVENUETELEPHONE:
(760) 246-5073
CITY:ADELANTOSTATE: CAZIP CODE:
92301
CAPACITY:86CENSUS: 24DATE:
09/04/2025
UNANNOUNCEDTIME BEGAN:
09:33 AM
MET WITH:Marisela Ortiz-Varela, Acting SupervisorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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1. Personal Rights: Facility staff handled child in a rough manner
2. Personal Rights: Facility staff spoke inappropriately to child(ren)
INVESTIGATION FINDINGS:
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On September 4, 2025, Licensing Program Analysts (LPAs) Annelise Villa and Giovanni Cristales conducted an unannounced inspection at the facility. The purpose of the visit was to deliver findings for a complaint received at Palmdale RO on June 11, 2025. LPA was greeted by Paula Shine who granted access. Program Supervisor Marisela arrived at the facility during the inspection. LPA completed a safety inspection which resulted in zero deficiencies. LPA observed 24 preschool age children in care at the time of the visit.

The investigation consisted of interviews with director, staff members, children, and other complaint relevant parties including the review of supportive documentation and observations. Allegation 1 states staff handled child in a rough manner. Confidential interviews revealed conflicting statements from relevant parties. Staff #1 denies the allegations of picking children up by their arm. Facility practices redirection for children children to aide in transitioning from one activity to the next.

Continued on LIC 809-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20250611121908
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: PSD/ADELANTO HEAD START
FACILITY NUMBER: 364812586
VISIT DATE: 09/04/2025
NARRATIVE
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Allegation #2 stated Facility staff spoke inappropriately to child(ren). Confidential interviews revealed conflicting statements from relevant parties. Statements made by children revealed no indication of staff speaking to children inappropriately. After relevant complaint parties were interviewed it was determined there was no substantial evidence disclosed related to the allegation. The allegation could not be corroborated. Therefore, the allegations have been found unsubstantiated.

At this time, it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. No deficiency given at this time.

Exit interview was conducted with Marisela . The licensee was provided a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2