364812755-8-31-2023-09-CC-GSEA-CVEQ2B-20230906114649

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364812755
Report Date: 08/31/2023
Date Signed: 08/31/2023 12:19:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2023 and conducted by Evaluator Patricia Berry

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230804120443

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364812755
ADMINISTRATOR:	ASHLEY RAWLS		FACILITY TYPE:	840
ADDRESS:	11249 BASELINE AVENUE		TELEPHONE:	(909) 581-0944
CITY:	RANCHO CUCAMONGA	STATE: CA	ZIP CODE:	91730
CAPACITY:	40	CENSUS: 0	DATE:	08/31/2023
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Brenda Sandoval		TIME COMPLETED:	12:40 PM

ALLEGATION(S):

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Staff use inappropriate discipline practices with day care children

INVESTIGATION FINDINGS:

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On 8/30/23 at 11:30 am, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA was granted access into the facility and met with Brenda Sandoval. During today’s visit, LPA observed no school-age children present during the visit. All children were at school.

Allegation: Staff use inappropriate discipline practices with day care children

It was alleged staff used inappropriate discipline with day care children by withholding food from a daycare child as a punishment. LPA interviewed all pertinent parties, including four staff.

(Cont on 9099C)

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230804120443

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364812755
	VISIT DATE: 08/31/2023

NARRATIVE

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Staff stated they do not withhold food as punishment from children. Staff stated they will encourage children to eat their lunch before having a snack.

Staff stated they will purchase snacks and utilize those snacks as a “treasure box”. Staff stated the “treasure box” is when a child is behaving well; however, the child is not allowed to eat the snack from the “treasure box” until they leave the facility. Staff stated at times, an authorized representative will bring snacks for a party; however, sometimes there not enough snacks are brought for all the children. Staff stated if this occurs, they will ensure all the children get a snack. Other interviews with pertinent parties resulted in conflicting information regarding the allegation.

Based on interviews conducted, there is conflicting information as to whether staff use inappropriate discipline practices with day care children. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with assistant director report, appeal rights and notice of site visit issued.

Notice of site visit must be posted for 30 days.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023

LIC9099 (FAS) - (06/04)

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