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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364813646
Report Date: 05/05/2026
Date Signed: 05/05/2026 10:30:42 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2026 and conducted by Evaluator Hanna Cha
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260211161052
FACILITY NAME:VALLEY COMMUNITY CHAPEL SCHOOL AND DAYCAREFACILITY NUMBER:
364813646
ADMINISTRATOR:LISA BALDWINFACILITY TYPE:
850
ADDRESS:59025 YUCCA TRAILTELEPHONE:
(760) 365-9049
CITY:YUCCA VALLEYSTATE: CAZIP CODE:
92284
CAPACITY:45CENSUS: 26DATE:
05/05/2026
UNANNOUNCEDTIME BEGAN:
09:43 AM
MET WITH:Crystal Truax; Assistant DirectorTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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9
Neglect/Lack of Supervision- Staff did not ensure child did not elope from classroom
INVESTIGATION FINDINGS:
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On 05/05/2026, Licensing Program Analyst (LPA) Hanna Cha met with Assistant Director, Crystal Truax. The purpose of the visit was to deliver findings for the above allegations. At time of arrival, five staff providing care and supervision to 26 preschool-age children.

The investigation consisted of observations and interviews with the Reporting Party (RP), children, staff, and parents.

Concerning the allegation that staff did not ensure child did not elope from classroom, interviews with staff members disclosed that Child #1 (C1) did elope from the classroom two times. Per staff interviews, a staff member immediately followed C1 outside and re-directed C1 back into the classroom. There was another staff member present in the classroom providing supervision to children during the incident. Staff interviews provided consistent information regarding the incident.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2026 and conducted by Evaluator Hanna Cha
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260211161052

FACILITY NAME:VALLEY COMMUNITY CHAPEL SCHOOL AND DAYCAREFACILITY NUMBER:
364813646
ADMINISTRATOR:LISA BALDWINFACILITY TYPE:
850
ADDRESS:59025 YUCCA TRAILTELEPHONE:
(760) 365-9049
CITY:YUCCA VALLEYSTATE: CAZIP CODE:
92284
CAPACITY:45CENSUS: 26DATE:
05/05/2026
UNANNOUNCEDTIME BEGAN:
09:43 AM
MET WITH:Crystal Truax; DirectorTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Neglect/Lack of Supervision- Child received bite from another child due to lack of supervision
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 05/05/2026, Licensing Program Analyst (LPA) Hanna Cha met with Assistant Director, Crystal Truax. The purpose of the visit was to deliver findings for the above allegations. At time of arrival, five staff providing care and supervision to 26 preschool-age children.

The investigation consisted of observations and interviews with the Reporting Party (RP), children, staff, and parents.

Concerning the allegation that child received a bite from another child due to lack of supervision, interviews with parents did not indicate concern regarding a lack of supervision for biting incidents. Parents reported to have been informed by staff when biting incidents occurred. Staff interviews disclosed consistent supervision plans to prevent incidents for children who bite.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 12-CC-20260211161052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: VALLEY COMMUNITY CHAPEL SCHOOL AND DAYCARE
FACILITY NUMBER: 364813646
VISIT DATE: 05/05/2026
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the above allegations are the result of a neglect/lack of supervision violation. Therefore, the allegations are unsubstantiated.

A Notice of Site Visit was given and must be posted for 30 days.

Exit interview conducted and report was reviewed with the Assistant Director, Crystal Truax.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20260211161052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: VALLEY COMMUNITY CHAPEL SCHOOL AND DAYCARE
FACILITY NUMBER: 364813646
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/19/2026
Section Cited
CCR
101229(a)(1)
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101229(a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time...
This requirement was not met as evidenced by:
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Director will provide training on strategies to prevent children from eloping from the classroom and send proof to the department by POC due date.
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All three staff interviews disclosed consistent evidence of Child #1 (C1) elopement from classroom. Staff immediately followed C1 and redirected C1 back to the classroom.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 12-CC-20260211161052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: VALLEY COMMUNITY CHAPEL SCHOOL AND DAYCARE
FACILITY NUMBER: 364813646
VISIT DATE: 05/05/2026
NARRATIVE
1
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3
4
5
6
7
8
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10
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The preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. A Type B citation issued. See 9099-D.

A Notice of Site Visit was given and must be posted for 30 days.

Exit interview conducted and report was reviewed with the Assistant Director, Crystal Truax.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5