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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364815463
Report Date: 06/11/2021
Date Signed: 06/11/2021 11:12:38 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2021 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20210510151433
FACILITY NAME:JOHNSON & GENTLE FAMILY CHILD CAREFACILITY NUMBER:
364815463
ADMINISTRATOR:JOHNSON, JR., GARYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 864-0773
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:14CENSUS: 0DATE:
06/11/2021
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Gary JohnsonTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Lack of supervision resulting in day care children engaging in inappropriate behavior
Staff pulling children's ears
Staff hit child with book
INVESTIGATION FINDINGS:
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On 06/11/21 at 10:30 am Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Licensee, Gary Johnson regarding the above allegation(s) which were received on May 10th, 2021.

The following was alleged: Lack of supervision resulting in day care children engaging in inappropriate behavior. LPA investigated the allegation and gathered the following information:

It was reported a lack of supervision resulted in day care children engaging in inappropriate behavior during nap time. Complainant stated during nap time, day care children attempted to pull down a child’s pants and open mouth kiss them. LPA was not provided with specific dates/times or names/likeness of individuals involved.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Justin GieseTELEPHONE: (951) 204-4847
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20210510151433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: JOHNSON & GENTLE FAMILY CHILD CARE
FACILITY NUMBER: 364815463
VISIT DATE: 06/11/2021
NARRATIVE
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LPA addressed the above allegation with facility staff and interviewed children in attendance. Licensee and staff state adequate supervision is always provided at the facility. Licensee stated in the past, the facility has addressed issues to parents/guardians regarding children playing rough and/or placing hands on each other. Licensee denies all allegations of inappropriate touching during nap time occurring. Interviews conducted with the children in care did not indicate any isolated incidents of lack of supervision or children engaging in inappropriate behavior/touching at the facility during nap time.

Based on the information provided during this investigation, it cannot be determined whether a child was touched by another child inappropriately due to lack of supervision. The evidence collected was not enough to substantiate or refute the above allegation. Although the allegations may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

The following was alleged: Staff pulling children's ears and staff hit child with book. LPA investigated the allegation and gathered the following information:

LPA addressed the above allegation with facility staff and interviewed children in attendance. Facility staff deny ever pulling children’s ears or throwing books/objects at children. Interviews with children in care did not support the allegations of ear pulling and books/objects being thrown at children. Children and staff both stated the facility utilizes time outs to correct behavioral issues. A time out consists of separating a child from others and having them stand against the wall/corner for a short duration of time. LPA was not provided any specific dates or times to support the above allegation.

The evidence collected was not enough to substantiate or refute the above allegation. Although the allegations may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, LPA provided Licensee, Gary Johnson with a copy of this report on 06/11/2021

A NOTICE OF SITE VISIT WAS ISSUED AND LPA VERIFIED THAT IT WAS POSTED IN A PROMINENT LOCATION AT THE FACILITY BEFORE LEAVING. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Justin GieseTELEPHONE: (951) 204-4847
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2021 and conducted by Evaluator Justin Giese
COMPLAINT CONTROL NUMBER: 09-CC-20210510151433

FACILITY NAME:JOHNSON & GENTLE FAMILY CHILD CAREFACILITY NUMBER:
364815463
ADMINISTRATOR:JOHNSON, JR., GARYFACILITY TYPE:
810
ADDRESS:7568 DRUMMOND AVENUETELEPHONE:
(909) 864-0773
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:14CENSUS: 0DATE:
06/11/2021
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Gary JohnsonTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Provider used inappropriate discipline with day care child.
INVESTIGATION FINDINGS:
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On 06/11/21 at 10:30 am Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Licensee, Gary Johnson regarding the above allegation(s) which were received on May 10th, 2021.

The following was alleged: Provider used inappropriate discipline with day care child. LPA investigated the allegation and gathered the following information:

On 05/17/21 LPA made an unannounced visit to the facility. During the investigation, the LPA conducted interviews with pertinent individuals related to this complaint. It was reported, the Licensee made a child hold a book above their head as a form of punishment.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Justin GieseTELEPHONE: (951) 204-4847
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20210510151433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: JOHNSON & GENTLE FAMILY CHILD CARE
FACILITY NUMBER: 364815463
VISIT DATE: 06/11/2021
NARRATIVE
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Interviews with children in care and Staff confirm the facility uses time outs when children misbehave. A time out consists of standing against the wall or corner away from other children for a short duration of time. The Licensee stated that on one occasion they made a child hold a book above their head as a method to correct the child’s behavior for the day, due to regular time outs being ineffective. It has been confirmed by the licensee that the child cried and stated their arms felt like they were burning during the duration of holding the book above their head.

Based on LPAs observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Please see attached LIC9099D.

An exit interview was conducted, and LPA provided the Licensee with a copy of this report

A NOTICE OF SITE VISIT WAS ISSUED AND LPA VERIFIED THAT IT WAS POSTED IN A PROMINENT LOCATION AT THE FACILITY BEFORE LEAVING. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS ALONG WITH A COPY OF ALL TYPE A DEFICIENCIES (LIC9099D) CITED DURING THIS INSPECTION. A COPY OF ALL TYPE A DEFICIENCIES CITED DURING THIS INSPECTION MUST ALSO BE IMMEDIATELY (WITHIN 24 HOURS OF THE CHILD’S NEXT DAY IN CARE) GIVEN TO THE PARENTS OF ALL CHILDREN ENROLLED IN THE CHILD CARE FACILITY AND ANY CHILDREN ENROLLED INTO THE CHILD CARE FACILITY OVER THE NEXT 12 MONTHS (AT THE TIME OF ENROLLMENT.

A copy of this report was provided to the licensee on this date and must be made available to the public upon request for the next 3 years.
SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Justin GieseTELEPHONE: (951) 204-4847
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20210510151433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: JOHNSON & GENTLE FAMILY CHILD CARE
FACILITY NUMBER: 364815463
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/11/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/10/2021
Section Cited
CCR
102423(a)(4)
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102423 Personal Rights: (a) Each child... shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative.(4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule...
This was not met as evidenced by:
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Licensee agrees to immedietly stop this practice of discuipline in the facility. Licensee understnds the immedite health and safety risks to children in care. Licensee will review Children's Personal Rights video resources located on the CDSS website. LIcensee will review personal rights regulation provided by
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Based on LPA observation and interviews, Licensee stated they made a child hold a book above their head while on time out as a form of punishment. Child cried and stated their arms felt like they were burning. This poses an immediate health and safety risk to the children in care.
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LPA and submitt with staff signatures in the given due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Justin GieseTELEPHONE: (951) 204-4847
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5