364815615-7-13-2021-09-CC-GSEA-C4XKRF-20210715080748

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364815615
Report Date: 07/01/2021
Date Signed: 07/13/2021 09:33:33 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2021 and conducted by Evaluator Patricia Berry

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20210618121703

FACILITY NAME:	UPLAND YMCA-EARLY CHILDHOOD DEVELOPMENT CENTER		FACILITY NUMBER:	364815615
ADMINISTRATOR:	CLAUDIA DUGARIN		FACILITY TYPE:	850
ADDRESS:	1337 SAN BERNARDINO ROAD		TELEPHONE:	(909) 946-7049
CITY:	UPLAND	STATE: CA	ZIP CODE:	91786
CAPACITY:	82; 82	CENSUS: 15	DATE:	07/01/2021
		UNANNOUNCED	TIME BEGAN:	01:24 PM
MET WITH:	Sandra Robles/Site Supervisor		TIME COMPLETED:	02:55 PM

ALLEGATION(S):

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Facility is operating out of ratio.
Facility staff lack qualifications

INVESTIGATION FINDINGS:

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This is an amended report. On 7/1 at 1:24 PM Licensing Program Analyst (LPA) Patricia Berry conducted a complaint investigation to deliver final findings. LPA was given access into the facility and met with teacher Patricia Chavez. LPA toured facility and observed 15 children.

Regarding allegations:

Allegation: Facility is operating out of ratio and Facility staff lack qualifications.

It was alleged the facility is out of ratio during times when the director is needed in the office and cannot be part of the ratio; leaving unqualified staff supervising children. During LPA’s tour on 06/22/21, LPA observed one qualified teacher and one aide, with no units, with 14 children.

(Cont. on 9099C)

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 07/01/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20210618121703

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: UPLAND YMCA-EARLY CHILDHOOD DEVELOPMENT CENTER	FACILITY NUMBER: 364815615
	VISIT DATE: 07/01/2021

NARRATIVE

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During LPA’s tour of the facility on 07/01/21, LPA observed three teachers with 15 children. According to staff interviews, there is usually one qualified teacher and one aide with no more than 15 children; however, staff cannot state for certain there was never a time when there were more than 15 children.

It was alleged, besides the director, there is only one teacher who is fully qualified, and the aides do not have any qualifications. LPA reviewed transcripts, verifying there is one fully qualified teacher, one aide with six units, and one aide with no units.

Although the aides are not qualified to supervise the children alone, there is conflicting information on whether the unqualified aides are used to supervise children without a qualified teacher.

Due to conflicting information from what was alleged, and interviews conducted, the allegations the facility is operating out of ratio and facility staff lack qualifications to supervise children alone are unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted with Sandra Robles/Site Supervisor (SS) and report given. LPA observed SS post Notice of Site.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 07/01/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2021

LIC9099 (FAS) - (06/04)

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