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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364817394
Report Date: 04/19/2022
Date Signed: 04/19/2022 12:40:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2022 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20220321124933
FACILITY NAME:EASTER SEALS CHILD DEVELOPMENT CENTER-ONTARIOFACILITY NUMBER:
364817394
ADMINISTRATOR:APRYL CABRERAFACILITY TYPE:
830
ADDRESS:2999 S. HAVEN AVETELEPHONE:
(909) 923-3352
CITY:ONTARIOSTATE: CAZIP CODE:
91761
CAPACITY:48CENSUS: 16DATE:
04/19/2022
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Anna CruzTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Staff handled day care child roughly
INVESTIGATION FINDINGS:
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On 04/19/22 at time listed above Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Anna Cruz regarding the above allegation, which were received on March 21st, 2022.

The following was alleged: Staff handled day care child roughly
It was alleged Facility Staff handled day care child roughly by grabbing a child by the left arm and making the child sit in a chair. Staff allegedly then moved the chair, grabbed the child by the armpits and moved the chair again and made the child sit in the chair.

On 03/28/2022, LPA Giese made an unannounced visit to the facility for the purpose in initiating this complaint investigation. LPA interviewed staff and made direct observations where the alleged incident had occurred in the facility. Director stated the alleged incident was not reported to them. Had the Facility been made aware of the alleged incident the facility would have conducted its own investigation and submitted supporting documents to Licensing.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Justin GieseTELEPHONE: (951) 204-4847
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 09-CC-20220321124933
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: EASTER SEALS CHILD DEVELOPMENT CENTER-ONTARIO
FACILITY NUMBER: 364817394
VISIT DATE: 04/19/2022
NARRATIVE
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Through observation and interview process, LPA recorded conflicting information from individuals interviewed from what was originally alleged. All staff interviewed, deny handling children roughly. Staff stated they do not grab, restrain or redirect children by the limbs, rather, they assist children by lifting them from under their armpit area with both hands. Staff stated due to the age group of children in care, they often need assistance with sitting in chairs or when they are lifted and placed on and off the changing table.

LPA was unable to corroborate what was being alleged based interviews and observations, due to conflicting information found throughout this investigation this agency has investigated the complaint alleging Staff handled day care child roughly. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A NOTICE OF SITE VISIT WAS GIVEN. DIRECTOR WAS INSTRUCTED TO POSTED IT IN A PROMINENT LOCATION AT THE FACILITY. THE DIRECTOR UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

An exit interview was conducted, A copy of this report and appeal rights were given to the Director during this inspection on 04/19/2022.
SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Justin GieseTELEPHONE: (951) 204-4847
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2