364817444-11-19-2020-09-CC-KWIS-BW69NC-20201209223056

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364817444
Report Date: 11/19/2020
Date Signed: 11/19/2020 11:04:00 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2020 and conducted by Evaluator Sharleen Robinson

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20200715111237

FACILITY NAME:	BAKSHI FAMILY CHILD CARE		FACILITY NUMBER:	364817444
ADMINISTRATOR:	NARESH BAKSHI		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(909) 731-0350
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	14	CENSUS: 5	DATE:	11/19/2020
		ANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Licensee, Naresh Bakshi		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Personal Rights: Facility staff hit child in care

INVESTIGATION FINDINGS:

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Due to COVID-19, Licensing Program Analyst (LPA) Sharleen Robinson conducted a Tele-inspection with Licensee Naresh Bakshi to deliver findings of this complaint that was initiated July 27, 2020 by LPA Hogue. LPA met with Licensee, Naresh Bakshi via FaceTime, there were 5 children in care. It was alleged that Facility staff hit child in care.

During the investigation, LPAs made virtual observations, conducted interviews with licensee and all other relevant individuals pertinent to this investigation. It is alleged that on or about July 2, 2020 a child disclosed to their representative licensee hit them with an open hand on their head and the child witnessed the licensee “smack” another child.

During interviews with licensee, the licensee denies hitting the child(ren). For discipline licensee verbally redirect children and uses time out. Licensee has cameras in the day care, however footage for the month of July 2020 was not available. See LIC9099C for the remainder of the report>>>>>>>>>>

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 6

Control Number 09-CC-20200715111237

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: BAKSHI FAMILY CHILD CARE	FACILITY NUMBER: 364817444
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/19/2020

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 11/20/2020 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	Personal Rights. Each child shall be free from corporal or unusual punishment, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature. This requirement was not met as evidenced by: evidence gathered corroborates the allegation that licensee hit and or pushed children. On or about August 4, 2020 children had forensic interviews.	1 2 3 4 5 6 7	1. Immediately, the licensee agrees to ensure children’s personal rights are not violated by not hitting or pushing children. 2. Additionally, Licensee agrees to contact resource and referral to obtain personal rights training by the due date of December 31, 2020. Licensee agrees to provide LPA Robinson with written proof he is enrolled in personal rights training, by the due date of December 10, 2020
	8 9 10 11 12 13 14	The following was disclosed: licensee hit a child on their head, shoulder knees and toes, “with his big hands, a lot of times”. The child expressed “it hurt”. The child was able to demonstrate to the forensic interviewer how licensee hit them on their head. >>>>>>>>>	8 9 10 11 12 13 14	During an additional forensic interview with another child, it was disclosed when the child gets in trouble, they must sit on the chair. “The licensee fights, the licensee pushed the child, the child also observed the licensee push two other children”.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2020

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 6

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2020 and conducted by Evaluator Sharleen Robinson

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20200715111237

FACILITY NAME:	BAKSHI FAMILY CHILD CARE		FACILITY NUMBER:	364817444
ADMINISTRATOR:	NARESH BAKSHI		FACILITY TYPE:	810
ADDRESS:	767 DEVONSHIRE DRIVE		TELEPHONE:	(909) 731-0350
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	14	CENSUS: 5	DATE:	11/19/2020
		ANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Naresh Bakshi, Licensee		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Personal Rights: Facility staff spoke inappropriately to child in care

INVESTIGATION FINDINGS:

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Due to COVID-19, Licensing Program Analyst (LPA) Sharleen Robinson conducted a Tele-inspection with Licensee Naresh Bakshi to deliver findings of this complaint that was initiated July 27, 2020 by LPA Hogue. LPA met with Licensee, Naresh Bakshi via FaceTime, there were 5 children in care. It was alleged that facility staff spoke inappropriately to child in care.

During the investigation, LPAs made virtual observations, conducted interviews with licensee and all other relevant individuals pertinent to this investigation. It is alleged that on or about July 2, 2020 a child disclosed to their representative that the licensee called the child dirty.

During Staff interviews, Licensee denies calling the child dirty. For discipline licensee verbally redirect children and use time out.

During interviews with relevant individuals, it was disclosed that the child told their representative Licensee called the child dirty after the child soiled their self. See LIC9099C for the remainder of the report>>>>>>>>>>>>>>>>

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 6

Control Number 09-CC-20200715111237

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: BAKSHI FAMILY CHILD CARE	FACILITY NUMBER: 364817444
	VISIT DATE: 11/19/2020

NARRATIVE

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LPA Robinson learned that on or about August 4, 2020 the child had forensic interview. The child did not disclose licensee calling the child dirty. The subject child was not interviewed by California Department of Social Services Child Care Licensing division due to being unavailable.

There were conflicting statements regarding a child’s personal rights being violated. Although the allegation that licensee called a child dirty may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated at this time.

LPA Robinson provided the Licensee with a copy of this report and notice of site visit via email with an electronic “read receipt”. LPA Asked the Licensee to acknowledge receipt of the email. The electronic read receipt of the emailed report acknowledges receipt of this report and notice of site visit. A copy of this report and notice of site visit was emailed to Licensee during this Tele-inspection on November 19, 2020.

No deficiencies cited at this time. Licensee advised the notice of site visit must be posted in a prominent location for the next 30 days.

A copy of this report must be made available to the public upon request for the next 3 years.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2020

LIC9099 (FAS) - (06/04)

Page: 4 of 6

Control Number 09-CC-20200715111237

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: BAKSHI FAMILY CHILD CARE	FACILITY NUMBER: 364817444
	VISIT DATE: 11/19/2020

NARRATIVE

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During interviews with relevant individuals, it was disclosed that a child told their representative the licensee hit them with an open hand on their head, the child observed licensee hitting another child, the child was observed “crying and screaming really loud”.
It was also disclosed that the Redlands Police Department was notified of the allegations.

LPA Robinson learned that on or about August 4, 2020 children had forensic interviews. The following was disclosed: licensee hit a child on their head, shoulder knees and toes, “with his big hands, a lot of times”. The child expressed “it hurt”. The child was able to demonstrate to the forensic interviewer how licensee hit them on their head. Licensee hit the child because “he is a bad guy, and he does bad things”. During an additional forensic interview with another child, it was disclosed, when the child gets in trouble, they must sit on the chair. “The licensee fights, the licensee pushed the child, the child also observed the licensee push two other children”.

During LPA Robinson’s interviews with other pertinent parties it was disclosed that a child told their representative licensee hit them with an open hand on their head and it really hurt them, the child observed licensee hitting another child and the child was observed “crying and screaming really loud”. Subject children were not interviewed by California Department of Social Services Child Care Licensing division due to being unavailable.

The evidence gathered during the investigation revealed that the licensee violated children’s personal rights, evidence and documentation gathered corroborates the allegation that Licensee hit and or pushed children in care. Therefore, the preponderance of evidence standard has been met, and the above personal rights violation is found to be SUBSTANTIATED. An exit interview was conducted with Licensee, Naresh Bakshi via FaceTime.

LPA Robinson provided Licensee with a copy of this report along with appeal rights (LIC 9058) via email with an electronic “read receipt”. The electronic read receipt of the emailed report acknowledges receipt of this report and appeal rights. A copy of this report and Notice of site visit was emailed to Licensee during this Tele-inspection on November 19, 2020.

See LIC 9099C for the remainder of the report>>>>>>>>>>>>>>>>>>>>>>>>>

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2020

LIC9099 (FAS) - (06/04)

Page: 5 of 6

Control Number 09-CC-20200715111237

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: BAKSHI FAMILY CHILD CARE	FACILITY NUMBER: 364817444
	VISIT DATE: 11/19/2020

NARRATIVE

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Upon receipt of this report, licensee is required to provide a copy of the LIC9099D documenting Type A deficiencies to children's parents and obtain signatures from the parents on Form LIC9224. For the next 12 months, licensee is required to provide a copy of the LIC9099D to all newly enrolled families. Form LIC9224 was emailed to Licensee during this Tele-inspection. A copy of this report must be made available to the public upon request for the next 3 years.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2020

LIC9099 (FAS) - (06/04)

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