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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364817862
Report Date: 12/01/2021
Date Signed: 12/01/2021 11:51:28 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2021 and conducted by Evaluator Linda Thompson-Miller
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20210910133845
FACILITY NAME:SMART START ACADEMYFACILITY NUMBER:
364817862
ADMINISTRATOR:DESIREE DUPONTFACILITY TYPE:
850
ADDRESS:21482 YUCCA LOMA RDTELEPHONE:
(760) 247-1029
CITY:APPLE VALLEYSTATE: CAZIP CODE:
92307
CAPACITY:128CENSUS: 96DATE:
12/01/2021
UNANNOUNCEDTIME BEGAN:
11:28 AM
MET WITH:Melissa MoonTIME COMPLETED:
11:52 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation #1: Lack of Supervision - Day care children are not adequately supervised while in care.
Allegation #4: Personal Rights - Individual storage space not available for day care children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Thompson-Miller conducted an unannounced complaint inspection for the purpose of delivering finding for the above allegations and met with Director, Melissa Moon. There are 96 children and 13 staff along with the Director present. A tour of the center was provided, interviews were conducted with staff, parents and children which determined the following allegation findings. Allegation #1: LPA determined staff can use cell phone during nap time and breaks. No cell phone usage is allowed during daily activity times as the staff supervise children in care. Allegation #4: LPA determined the children have an individual cubby. Very few children share which only occurs for children with alternative day schedule (MTW or ThF) and depending on the classroom size. There is not enough evidence or witnesses to substantiate, therefore, allegations are rendered Unsubstantiated at this time. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred. At this time LPA unable to make a determination that any violation(s) occurred. An exit interview was conducted, a copy of this report was read and provided to the Director, Melissa Moon on this date.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Linda Thompson-Miller
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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