364818107-11-7-2019-09-CC-KWIS-BJURSK-20191214121652

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364818107
Report Date: 11/07/2019
Date Signed: 11/07/2019 02:07:49 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2019 and conducted by Evaluator Destinee Hogue

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20191029132019

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364818107
ADMINISTRATOR:	TRACY BIERMAN		FACILITY TYPE:	850
ADDRESS:	33788 YUCAIPA BLVD.		TELEPHONE:	(909) 797-4713
CITY:	YUCAIPA	STATE: CA	ZIP CODE:	92399
CAPACITY:	64	CENSUS: 36	DATE:	11/07/2019
		UNANNOUNCED	TIME BEGAN:	08:32 AM
MET WITH:	Tracy Bierman		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Facility staff failed to prevent the spread of disease
Facility staff do not keep the facility sanitary

INVESTIGATION FINDINGS:

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On 11/7/19 at 8:32am, Licensing Program Analyst (LPA) Destinee Hogue arrived at the facility to conduct an investigation regarding the allegations named above. During this inspection, LPA Hogue toured the facility inside & outside, took census, verified staff associations, interviewed staff, retrieved records and conducted classroom observations. The following was observed and discussed with Tracy Bierman:

The following was alleged: Facility staff failed to prevent the spread of disease and facility staff do not keep the facility sanitary.

It was alleged that a child in care was sent home for one week due to a case of hand, foot, and mouth disease. According to the Director she is aware of one case of hand, foot, and mouth disease. A child was infected with the disease on a Friday and did not return to the facility until the following Monday. The parent took their child to a medical professional where it was determined that the child had contracted hand, foot, and mouth. LPA was unable to determine if the disease was contracted outside the facility or contracted while the child was in

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Destinee Hogue	TELEPHONE: (951) 218-5196
LICENSING EVALUATOR SIGNATURE:	DATE: 11/07/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20191029132019

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364818107
	VISIT DATE: 11/07/2019

NARRATIVE

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care at the facility. Director stated if a child is ill or a rash is observed it is documented on the KinderCare App and parents will receive a notification via email or text message. The KinderCare app allows parents to monitor their child's daily progress and activities.

Each classroom is responsible for cleaning the classroom daily. The facility uses a "Common Area Cleaning Checklist" to document the daily areas of cleaning. Staff are responsible for cleaning "food contact areas and mouthed objects (daily and includes cleaning drinking fountains), general common areas (door knobs, parent center, furniture, walls, floors, etc.), and general restroom areas (toilet paper, sinks, counter tops, toilet bowls and toilet handles). LPA obtained copies of the checklist and verified the classrooms are cleaned daily and initialed by the staff responsible for cleaning. LPA retrieved copies of checklist for weeks 10/07/2019-10/11/2019, 10/21/2019-10/25/2019, and 10/28/2019-11/1/2019 and verified the classrooms are being cleaned throughout the day. Staff are responsible to clean the classrooms throughout the day and conduct a deep cleaning (mop, sanitation, vacuum, and etc.) at the end of every shift.

Based on today’s observation and review of facility records, it appears that the facility is being cleaned routinely. LPA did observe water stains on the outside water faucets (used by preschool and school-age children), but it is unsure if the stains are permanent due to normal wear and tear or if the facility is failing to clean the outside water faucets. Outdoor water faucets are cleaned by staff before children go outside for play activity. LPA was unable to determine if the water stains and debris are due to lack of cleanliness or based on the outside environment of where the faucet is located (i.e. weather conditions such as wind).

Based on interviews with pertinent parties, classroom observations and records reviewed, LPA was unable to determine that the child in question contracted hand, foot and mouth from the facility or outside the facility. LPA was unable to determine if hand, foot and mouth disease was caused due to the cleanliness of the facility. Based on the information obtained during this inspection, it has been determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to Director Tracy Bierman. A Notice of Site Visit was provided on this date and a signature below acknowledges this information was provided.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Destinee Hogue	TELEPHONE: (951) 218-5196
LICENSING EVALUATOR SIGNATURE:	DATE: 11/07/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2019

LIC9099 (FAS) - (06/04)

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