364818441-3-24-2022-09-CC-GSEA-CCXM7A-20220328092109

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364818441
Report Date: 03/24/2022
Date Signed: 03/24/2022 10:10:00 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2022 and conducted by Evaluator Patricia Berry

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20220223121144

FACILITY NAME:	PSD/FONTANA CITRUS HEAD START		FACILITY NUMBER:	364818441
ADMINISTRATOR:	MALIKA BINNS		FACILITY TYPE:	850
ADDRESS:	9315 CITRUS AVENUE		TELEPHONE:	(909) 428-8496
CITY:	FONTANA	STATE: CA	ZIP CODE:	92335
CAPACITY:	140	CENSUS: 46	DATE:	03/24/2022
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Alondra Ladison/Director		TIME COMPLETED:	10:51 AM

ALLEGATION(S):

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Facility is unable to meet the needs of children

INVESTIGATION FINDINGS:

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On 3/24/2022 at 9:10 am, Licensing Program Analyst (LPA) Berry conducted a subsequent complaint investigation to deliver final findings. LPA was granted access into the facility and met with Alondra Ladison. LPA toured facility and took census.

Allegation Facility is unable to meet the needs of children

It was alleged there are children who have higher needs and need additional care and supervision. During the investigation, LPA interviewed 3 staff and reviewed the facility’s policy regarding children with higher needs.

(Cont on 9099C)

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20220223121144

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: PSD/FONTANA CITRUS HEAD START	FACILITY NUMBER: 364818441
	VISIT DATE: 03/24/2022

NARRATIVE

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The facility’s policy states they offer appropriate alternatives and re-direction. The policy states they will review completed screening, and assessments and conduct additional observations, as well as schedule meetings with the parents, develop and plan to help support appropriate behaviors. The facility also offers workshops and training for families and staff.

Director stated, in addition to the facility’s policy, she and other staff are available for additional support in the classroom. Director stated moving forward, she will add additional staff to classrooms as needed, and will conduct additional staff training's regarding children with higher needs.

Based on interviews conducted and documents received, there is conflicting information on whether the facility is unable to meet the needs of children. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Alondra Ladison, report and appeal rights given to director.

A Notice of Site Visit (NOSV) form issued and LPA observed director post the NOSV.

SUPERVISOR'S NAME: Gilbert Sena	TELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Patricia Berry	TELEPHONE: (951) 782-4952
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2022

LIC9099 (FAS) - (06/04)

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